Ngoc Nguyen
Kent,WA
Summary
Highly motivated and reliable Medical Support professional with 3+ years of experience in outpatient environment. Expertly assist with office operations and physician support by gathering patient information, task and Task. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant Dermatology
Spectrum Dermatology of Seattle
Seattle, WA
07.2023 - Current
- Patient care, patient education, rooming, scribing, wound care
- Assisting physicians in surgical procedures, punch biopsy, shave biopsy, bacterial cultures, suture removal
- ModMed EMA
- Appointment/surgery scheduling, patient calls, prescriptions, pathology/culture results, patient education
- Inventory, restocking, autoclave, instrument sterilization
- Medication injection, assisting in cosmetics, PDT Therapy.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant Ear, Nose, and Throat
MultiCare
Covington, WA
01.2022 - 07.2023
- Patient care, rooming, vitals, patient preparation
- Assisting physicians with minor procedures, set up for biopsy
- Surgery scheduling, patient call, in-basket message, EPIC, records request, FMLA, prescription refills
- Front office, appointment scheduling, referrals, registration, insurance, e-fax
- Pharmacy, inventory, restocking.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Medical Assistant Family Practice
MultiCare
Covington, WA
07.2021 - 12.2021
- Epic, scheduling, patient calls, prescription refills, inventory, FMLA
- Assisting physicians with minor procedures
- Vaccinations, immunization, eye exams, hearing tests
- Patient care, rooming, vitals.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Provider Float MMA
MultiCare
King County, WA
01.2021 - 07.2021
- Float to different specialties
- Epic, scheduling, patient calls, referrals, prescription refills, inventory
- Assisting physicians with minor procedures
- Specialties: Urology, OB/GYN, ENT, Orthopedics, Internal Medicine, Pediatrics, etc.
- Demonstrated adaptability by seamlessly transitioning between various clinical roles as needed to ensure efficient day-to-day operations within the practice.
- Optimized time management within the practice through diligent organization of daily schedules and efficient task prioritization among staff members.
- Elevated quality of care for patients by consistently attending relevant training sessions and staying up-to-date on medical knowledge, procedures, and best practices.
- Assisted with the administration of vaccinations, injections, or medications under provider supervision to ensure proper treatment delivery.
- Streamlined patient flow by efficiently managing front-office tasks such as appointment scheduling and answering phones.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information for charting purposes or appointment scheduling.
- Collaborated closely with providers to develop customized care plans for individual patient needs, improving patient outcomes and satisfaction levels.
Education
Medical Assistant Certificate -
PIMA Medical Institute (Accredited School)
Renton, WAHIPAA, OSHA, HIV/AIDS (7 hours) Certification -
Green River Community College -
Adult and child BLS/CPR & AED Certified through American Heart Association -
07.2023
Skills
- Phlebotomy
- Medical insurance billing & coding
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Direct Patient Care
- Vital signs monitoring
- Clinical Documentation
- Reliable team player
- Immunization Administration
- Medical Procedures
- Professionalism and Ethics
- Appointment Setting
- Sterilization techniques
- Anatomy and Physiology Knowledge
- Medical supply inventory
Certification
- WA State License, CM61019953
- BLS, 235418554874
Timeline
Medical Assistant Dermatology
Spectrum Dermatology of Seattle
07.2023 - Current
Medical Assistant Ear, Nose, and Throat
MultiCare
01.2022 - 07.2023
Medical Assistant Family Practice
MultiCare
07.2021 - 12.2021
Provider Float MMA
MultiCare
01.2021 - 07.2021
Medical Assistant Certificate -
PIMA Medical Institute (Accredited School)