Ngoc Nguyen

Highly motivated medical professional with 5 years of experience at top healthcare companies. Proven ability to thrive in both hospital and clinical environments, offering a blend of clinical expertise, delivering exceptional care to diverse patient populations in fast-paced healthcare settings, patient-centered communication, and efficient administrative skills.

Administrative Tasks and and Coordination:

• Managed and coordinated patient appointments, diagnostic tests.
• Ensured timely review of test results, coordinated with patients and providers to implement necessary follow-up actions.
• Ensured timely prescription refills and accurate patient information for billing and insurance purposes.
• Handled pre-authorization requests and coordinated with insurance agencies and physicians to appeal denied claims.
• Communicated effectively with providers to schedule referrals and transfers of care.
• Coordinated DME and skilled nursing services with home health partners.
• Monitored and prioritized tasks, including intake, return fax queues, and discharge planning.
• Educated patients on procedures, medications, and post-care instructions per physician orders.
• Followed up with members post visits to assess their status and provide necessary support.
• Coordinated lab courier services for specimen collection.
• Triaged member inquiries to appropriate teams.
• Proficient in telehealth and EMR (Epic) systems.

Patient Care and Clinical Procedures:

• Pre-Charting and managing Pre- and Post-Telehealth Visits.
• Successfully managed a high volume of clinical documentation requests, ensuring timely and accurate completion.
• Collaborated with healthcare providers to obtain essential medical records and information.
• Efficiently reviewed and updated member charts within the clinical documentation system.
• Adept at collecting vital signs, monitoring patients, documenting observations, and reporting abnormalities to the care team.
• Assisted adult and pediatric with activities of daily living (ADLs).
• Performed phlebotomy tasks.
• Administered injections, medications, and other treatments under licensed medical staff direction.
• Assisted with pre-operative, post-operative, admission, and discharge procedures.
• Collected and handled specimens for laboratory transport, and measured I/O.
• Proficiently assisted with complex procedures like nerve block, lumbar puncture, oral suctioning, colostomy care, wound care, catheter care, CPAP/BiPAP under licensed medical staff direction.
• Performed CLIA-waived testing procedures.
• Proficient in 3-lead and 12-lead EKGs and orthostatic blood pressure measurement.
• Experienced in providing care for challenging patients (1:1 sitters, medical restraints, 51:50 holds).

Adaptability and Teamwork:

• Floated to various departments (Pulmonary, Telemetry, Pediatrics, Stem Cell transplant, PICU, CVICU, Maternity, Subacute Rehab...) to support clinical needs and coverage.
• Demonstrated ability to adapt quickly to new environments and thrive in fast-paced settings.
• Worked effectively as part of a healthcare team to deliver optimal patient care.

Inventory and Environment Management:

• Maintained a clean and organized environment by sanitizing, restocking, and organizing exam rooms and medical equipment.
• Adhered to OSHA guidelines, principles of infection control, universal precautions, and aseptic techniques.
• Demonstrated expertise in handling airborne, contact, and droplet isolation protocols.

National Certified Medical Assistant

American Heart Association Basic Life Support

Certified Nurse Assistant

Certified Acute care