Years of experience in organizational research and data analysis
Ngoc Nguyen
Master Of I-O Psychology
Seattle,WA
Summary
Driven Industrial-Organizational Psychology MA student with a strong foundation in data analysis, change management, and team facilitation. I specialize in leveraging data-driven insights to enhance organizational performance, foster innovation, and implement effective solutions. Known for my ability to collaborate with diverse teams, manage projects efficiently, and contribute to a culture of continuous improvement. Ready to bring a unique blend of analytical skills and strategic thinking to help organizations achieve their goals and thrive in dynamic environments.
Overview
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Languages: Vietnamese and English
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Year skilled in data analysis using SPSS and Python
Work History
Certified Behavioral Technician
Good Intentions Counseling Services & Step Up ABA LLC
2022.12 - 2023.05
- Provided individualized Applied Behavior Analysis (ABA) interventions for clients with developmental and behavioral challenges
- Collected and analyzed intervention data to track progress and adjust treatment goals
- Maintained strict confidentiality and safeguarded sensitive client information in accordance with ethical standards and privacy regulations
- Collaborated with interdisciplinary teams and caregivers to implement behavior management strategies
- Designed personalized plans fostering improvements in communication, motor skills, and coping mechanisms
Marketing Consultant Team Leader
WIM - Vietnam F&B Marketing Consulting Agency
2020.06 - 2021.03
- Managed a sales team, tracked KPIs, and implemented performance optimization strategies
- Consulted clients to identify goals and budgets, creating tailored marketing strategies that led to a 25% increase in client retention and satisfaction
- Mentored team members on professional development, stayed updated on emerging marketing trends, and facilitated ongoing learning and practices, increasing social media engagement by 40% and Instagram followers by 50%
- Coordinated hiring and training processes, enhancing team cohesion and performance
Chair of Internal Affairs
Student Government at Seattle University (SGSU)
2019.10 - 2020.06
- Facilitated organizational efficiency by managing internal workflows, meetings, and events
- Conducted and analyzed survey data using Qualtrics to address student concerns and feedback, and enhance engagement
- Increased student body interaction and visibility by 30% through innovation projects using Canva, Terminal Four, and social media management
- Supported cross-functional team collaboration through record maintenance and process improvements
Sales Assistant
LIBE Vietnamese Clothing Brand
2020.07 - 2021.08
- Assisted with inventory management, training team members, and customer relations to improve operational efficiency
- Contributed to visual merchandising and product promotion strategies
Projects
Organizational Change Management Project – Seattle Pacific University
- Conducted a comprehensive analysis of change readiness for a mid-sized, family-run business through surveys and focus groups.
- Designed targeted change interventions that boosted employee adoption of new processes by 25%.
Group Consultation on Organizational Strategy – Seattle Pacific University
- Delivered a strategic consultation for Avanade, supporting its transition from a service-based to a product-based organizational model.
- Focused on change management and cultural shifts, enabling Avanade to draft an actionable strategic plan.
Student Engagement Research – Seattle University
- Designed and distributed student satisfaction surveys using Qualtrics, achieving a high response rate.
- Analyzed survey results to provide leadership with actionable insights, supporting strategic planning for the upcoming academic year.
Education
Master of Arts - Industrial-Organizational Psychology
Seattle Pacific University
Seattle, WA2025-06
Bachelor of Arts - Psychology
Seattle University
Seattle, WASkills
Data Analysis and Visualization (Qualtrics, SPSS, R, Python, Data Visualization Tools)
Communication and Presentation Tools (Canva, Microsoft Office, Terminal Four)
Survey Design and Research
Organizational Change and Performance Improvement
Creative Problem-Solving
Customer and Client Consulting
Strategic Analysis
Teamwork and Collaboration
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Certified Behavioral Technician
Good Intentions Counseling Services & Step Up ABA LLC
2022.12 - 2023.05
Sales Assistant
LIBE Vietnamese Clothing Brand
2020.07 - 2021.08
Marketing Consultant Team Leader
WIM - Vietnam F&B Marketing Consulting Agency
2020.06 - 2021.03
Chair of Internal Affairs
Student Government at Seattle University (SGSU)
2019.10 - 2020.06
Bachelor of Arts - Psychology
Seattle University
Master of Arts - Industrial-Organizational Psychology
Seattle Pacific University