NGOC NGUYEN
San Jose,CA
Summary
Manufacturing professional with hands-on experience operating thin film and photolithography equipment, including Ion-Mill, iScan, Tegal, and Nano systems, in semiconductor wafer fabrication at Western Digital. Strong background in SPC and SAT to maintain process control and validate equipment readiness, along with experience supporting R&D wafer-split experiments and troubleshooting tool issues to minimize downtime. Comfortable leading shift teams, training new operators, and working closely with process engineers to resolve process excursions. Additional experience in CNC machining, blueprint interpretation, and customer-facing sales roles rounds out a versatile, detail-oriented background suited for fast-paced manufacturing environments.
Overview
3
3
years of professional experience
Work History
Manufacturing Operator & Lead Technician
Western Digital
Fremont, California
01.2024 - Current
- Operated and led shift teams on Ion-Mill, iScan, Tegal, and Nano thin film/photolithography tools, ensuring wafer output met process specs and cleanroom standards
- Applied SPC to monitor critical process parameters and performed SAT qualification on tools after PM or parts replacement to validate readiness for production
- Partnered with engineers on R&D wafer-split experiments per DOE while troubleshooting equipment issues to minimize unplanned downtime
- Analyzed SPC trends and equipment logs to identify process drift, driving root cause analysis and corrective actions that supported yield improvement
- Trained and mentored new operators on SOPs and tool operation while maintaining calibration records and lot traceability in MES systems
Sales Associate & Supply Chain
Azel Enterprises
San Jose, CA
06.2023 - 01.2024
- Monitored purchase orders, shipment statuses, and lead times to flag delays and mitigate disruption proactively
- Analyzed inventory data to inform demand planning, resulting in a reduction of excess stock by approximately X%
- Developed onboarding program for new associates on POS systems, store procedures, and customer service best practices to enhance team readiness
- Prepared and reviewed work orders, traveler packets, and process documentation to support production workflow
- Collaborated with engineers to clarify drawing requirements and ensure manufacturability, improving production accuracy before job release
Education
Bachelor of Science - Hospitality Tourism
California State University, East Bay
Hayward, CA05-2027
Associate of Science - Buiness
Evergreen Valley College
San Jose, CA05-2024
Skills
- Thin Film & Photolithography Equipment (Ion-Mill, iscan, Tegal, Nano)
- SAT (System Acceptance Test) / Tool Qualification & SPC (Statistical Process Control)
- Equipment Troubleshooting & Preventive Maintenance
- Root Cause Analysis
- DOE & R&D Experiment Support
- Cleanroom Protocols (ESD, Gowning) & MES Systems & Lot Traceability
- Operator Training & Mentorship
- Shift Leadership & Team Coordination
Language
- Native / Bilingual: Vietnamese and English
Timeline
Manufacturing Operator & Lead Technician
Western Digital
01.2024 - Current
Sales Associate & Supply Chain
Azel Enterprises
06.2023 - 01.2024
Bachelor of Science - Hospitality Tourism
California State University, East Bay
Associate of Science - Buiness
Evergreen Valley College