Ngoc Trinh
Brooklyn Park,MN
Summary
Experienced with salon operations and client support, ensuring smooth daily activities. Utilizes organizational skills and attention to detail to maintain clean and efficient environment. Strong understanding of customer service principles for enhancing client satisfaction.
Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bookstore Student Worker
University of Minnesota - Twin Cities
10.2024 - Current
- Cultivated a welcoming store atmosphere by maintaining an organized layout and clean environment for customers to enjoy.
- Streamlined inventory management through diligent tracking, ordering, and restocking processes.
- Supported fellow employees during busy shifts by stepping in to ensure timely completion of tasks such as shelving or cashiering duties without compromising quality service standards.
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
Reception Manager
Tiffany Le, Inc
06.2019 - 06.2024
- Manage front desk operations, ensuring a seamless and welcoming experience for visitors and guests
- Coordinate schedules, supervise staff, and maintain a professional and organized reception area to enhance customer satisfaction and overall office productivity
- Proficient in managing basic transactions, including debit and credit payments, to facilitate smooth financial operations
- Provide exceptional customer service, addressing inquiries, and resolving issues promptly and efficiently
- Maintain a high level of professionalism and confidentiality when handling sensitive information and documents
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency
PCA
AAA Best Care, Inc
06.2022 - 06.2023
- Provide compassionate and personalized care to individuals, assisting with activities of daily living, including bathing, dressing, grooming, and meal preparation
- Administer medication and monitor vital signs, ensuring the health and well-being of clients
- Maintain accurate records of care provided, including observations, progress notes, and any changes in condition
- Communicate effectively with clients, their families, and healthcare professionals to ensure coordinated and comprehensive care
- Assisted patients with daily living activities, promoting independence and wellbeing.
Crew
McDonald's
06.2017 - 09.2017
- Connect with customers to ensure they have a positive experience
- Help customers order their favorite McDonald's meals
- Prepare all of McDonald's World Famous food
- Partner with other Crew and Managers to meet daily goals and have fun
- Keep the restaurant looking fantastic
Education
Bachelor of Science - Economics
University of Minnesota
06-2026
AA - Liberal Arts
North Hennepin Community College
06-2023
Skills
- Customer and Client Relations
- Teamwork
- Numeracy
- Organization
- Microsoft Office
- Basic Nursing Care
- Communication
- Problem solving
- Emotional intelligence
- Leadership and team management
- Customer Service
Certification
- Leadership through Experience, Awareness, and Development (L.E.A.D.), 05/2020-05/2023
- PCA Training, 06/2022
Volunteer Experience
- Dayton Lions International Club, Community Services, 08/2017, 06/2019
- Students Serving Our Community NHCC, Student Excellence Service Certificate, 08/2022, 03/2023
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Bookstore Student Worker
University of Minnesota - Twin Cities
10.2024 - Current
PCA
AAA Best Care, Inc
06.2022 - 06.2023
Reception Manager
Tiffany Le, Inc
06.2019 - 06.2024
Crew
McDonald's
06.2017 - 09.2017
Bachelor of Science - Economics
University of Minnesota
AA - Liberal Arts
North Hennepin Community College
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