IRITZEL MARTINEZ ALCAUTER
Summary
Utilize strong organizational abilities and attention to detail to manage records and maintain confidentiality across various administrative roles. Demonstrated success in customer relations, compliance monitoring, and data accuracy fosters efficient operations and enhances service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Records Clerk
Carpentersville Police Department
Carpentersville
04.2025 - Current
- Processed requests for files to meet organizational records needs.
- Executed data entry and file maintenance, ensuring accuracy of entire records system.
- Monitored access requests for confidential information, enforcing compliance with laws and policies.
- Compiled statistical reports from databases, spreadsheets, and other documentation.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Benefits Specialist
VNA Health Care
Elgin
04.2024 - 04.2025
- Analyzed eligibility criteria for various state programs and services.
- Coordinated open enrollment activities and communicated updates effectively.
- Assisted patients in navigating benefits enrollment processes and eligibility requirements.
- Checked accuracy and completeness of benefits applications and documents.
- Reviewed benefit plans for compliance with company policies and regulations.
- Provided training sessions for staff on eligibility determination procedures.
Patient Representative
VNA Health Care
Elgin
02.2023 - 04.2024
- Responded to patient inquiries and provided information about services offered.
- Coordinated communication between patients, families, and healthcare providers.
- Maintained accurate patient records in electronic health systems efficiently.
- Educated patients on health insurance processes and eligibility requirements.
- Collected patient payments, reconciled accounts receivable, and prepared financial reports.
- Verified insurance eligibility for services rendered to ensure accurate billing procedures.
Receptionist
Dr. Patel
Elgin
09.2021 - 02.2023
- Followed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Collaborated with nurses and other clinical personnel to process patients and refer them to the appropriate departments.
- Provided administrative support to staff members in a fast-paced environment.
- Provided guests with appointment information updates and rescheduling.
- Was in charge of keeping the front desk area clean and organized.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Front Desk Associate
Elgin Community College
Elgin
09.2020 - 09.2021
- Greeted and assisted students, faculty, and visitors at front desk.
- Maintained accurate records of visitor logs and service requests.
- Collaborated with staff to streamline front desk operations and improve workflows.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
High School -
Dundee Crown High School
IL01-2022
Some college - Accounting
Harper College
Palatine, IL, USSkills
- Records management
- Records management
- Expense reporting
- Time management
- Organizational skills
- Data entry
- Customer relations
- Multitasking
- Telephone skills
- Customer Client relations
- Privacy and confidentiality
Certification
- Leads Certification
Languages
Spanish
Native/ Bilingual
Affiliations
- Union Vise President (MAP #390 Civilians)
Timeline
Records Clerk
Carpentersville Police Department
04.2025 - Current
Benefits Specialist
VNA Health Care
04.2024 - 04.2025
Patient Representative
VNA Health Care
02.2023 - 04.2024
Receptionist
Dr. Patel
09.2021 - 02.2023
Front Desk Associate
Elgin Community College
09.2020 - 09.2021
High School -
Dundee Crown High School
Some college - Accounting
Harper College