Ngoc Quynh Trieu
San Jose,CA
Summary
I am a driven graduate with a Bachelor of Arts in Sociology/Women, Gender, and Sexuality Studies from San Jose State University, achieving a GPA of 3.6. Equipped with strong leadership, organizational, and communication skills, I am poised to contribute effectively in diverse professional settings. My academic background underscores my ability to understand complex social dynamics and my capacity to adapt and excel in challenging environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Assistant
Children's Dental Center and Big People, Too
07.2024 - Current
- Completed coronal polishing procedures on pediatric and adult patients, contributing to improved oral hygiene and patient satisfaction.
- Performed dental radiography with precision and safety, adhering to state regulations (X-ray license holder), ensuring diagnostic-quality images for provider evaluation.
- Provided exceptional patient communication: Answered inquiries, addressed concerns, and conveyed information about treatments, procedures, and office policies.
- Processed insurance claims, explained payment options, and addressed billing related questions.
- Updated and managed patient files, including medical histories and treatment plans.
- Addressed and resolved any complaints or issues to ensure a high level of patient satisfaction.
- Set up and sterilized dental instruments and equipment before procedures to support the dentist's efficiency.
Financial Associate
Henley Restaurant Inc
01.2020 - 06.2024
- Facilitate clear and concise communication between team members, management, and customers to ensure efficient workflow and resolve issues promptly. Link residents to community services.
- Track stores inventories and replenished item levels by ordering new products.
- Coordinate schedules and training for 30 employees.
- Exceptional organizational abilities showcased in handling paperwork, including inventory management, financial records, and employee documentation.
- Balance cash drawers and resolved financial discrepancies using receipts and financial documents.
Volunteer Vietnamese Substitute Teacher
An Lac School
06.2023 - 08.2023
- Orchestrate meticulous sorting and processing of enrollment forms for Vietnamese language classes, verifying accuracy and completeness, resulting in a streamlined enrollment process handling an average of 50 forms per week.
- Collaborate with school managers to organize 10 classes, ensuring optimal student teacher ratios and class sizes.
- Coordinate enrollment for over 100 students per semester, ensuring smooth registration processes and timely class scheduling.
Cashier
Target
08.2019 - 01.2020
- Proficient in effectively communicating with diverse individuals, honed through interactions with customers from various backgrounds and cultures.
- Strong team player with experience collaborating with colleagues to achieve common goals, adaptable to diverse team dynamics and environments.
- Meticulous attention to detail in accurately processing transactions and maintaining records, ensuring precision and reliability in data management and analysis.
Education
Bachelor of Arts - Sociology
San Jose State University
San Jose, CA05.2024
Skills
- Bilingual: Fluent in English and Vietnamese, with strong verbal and written communication skills
- Proficient in dental practice management software, including Patterson Eaglesoft
- Skilled in using Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Forms)
- Familiar with SPSS Statistics for basic data analysis and reporting
Certification
- California Dental X-Ray Certification
- Coronal Polishing (Prophy) Certification
- Infection Control Certification
- CPR (Cardiopulmonary Resuscitation) Certification – American Heart Association
- ServSafe Manager Certification
- ServSafe Food Handler Certification
Timeline
Dental Assistant
Children's Dental Center and Big People, Too
07.2024 - Current
Volunteer Vietnamese Substitute Teacher
An Lac School
06.2023 - 08.2023
Financial Associate
Henley Restaurant Inc
01.2020 - 06.2024
Cashier
Target
08.2019 - 01.2020
Bachelor of Arts - Sociology
San Jose State University
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