Ngoc Thanh Thao Ho
Elk Grove,CA
Summary
Passionate and reliable individual with excellent communication and teamwork abilities, ready to bring positive energy to team. Possesses solid understanding of customer service principles and basic knowledge of coffee preparation techniques. Committed to enhancing customer experience and supporting team efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
The Alley Boba Tea
05.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Implemented process improvements to enhance beverage preparation speed and accuracy.
- Provided excellent customer service by promptly addressing guest needs and inquiries.
Barista
BOBER TEA&COFFEE
04.2022 - 05.2023
- Prepared and served a variety of coffee and tea beverages to customer specifications.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Monitored inventory levels, restocking supplies as needed to support daily operations.
Barista
Dingtea Sacramento
04.2022 - 07.2022
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Managed inventory levels by restocking supplies and tracking product usage effectively.
- Engaged with customers to build rapport, fostering a welcoming atmosphere in the café setting.
Education
High School Diploma -
Monterey Trail High School
SacramentoSkills
- Customer service
- Beverage preparation
- Inventory management
- Workflow optimization
- Team collaboration
Certification
- Certified Food Handler Card-2025
Languages
Vietnamese
Native or Bilingual
Timeline
Barista Shift Lead
The Alley Boba Tea
05.2023 - Current
Barista
BOBER TEA&COFFEE
04.2022 - 05.2023
Barista
Dingtea Sacramento
04.2022 - 07.2022
High School Diploma -
Monterey Trail High School