Ngo Nhu Quynh Nguyen
San Jose,CA
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Pho Hoa Tully
San Jose, CA
07.2019 - 12.2024
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered phone calls to assist customers with questions and orders.
- Recommended, selected, located, and obtained products to meet customer needs.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Barista Trainer
Pho Hoa Noodle Soup
San Jose, CA
07.2019 - 11.2024
- Greeted guests with pleasant smile and superior customer service.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Monitored training costs and prepared budget reports to justify expenditures.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Listened to customer desires and needs to recommend optimal products.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
CNA Volunteer
The Villas at Saratoga
Saratoga, CA
02.2024 - 04.2024
- Assisted in feeding patients who were unable to feed themselves.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Transported residents to and from activities or appointments using a wheelchair, stretcher or other medical equipment.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Helped residents walk with or without self-help devices.
- Encouraged independence among residents by assisting them with daily living tasks.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
Associate of Arts - Health Sciences
Evergreen Valley College
San Jose, CA05-2035
Skills
- Telephone management
- Customer service
- Customer focus
- Customer satisfaction
- Customer complaint resolution
- Drawer management
Languages
English
Professional
Vietnamese
Professional
Certification
- CPR Certification
Timeline
CNA Volunteer
The Villas at Saratoga
02.2024 - 04.2024
Customer Service Cashier
Pho Hoa Tully
07.2019 - 12.2024
Barista Trainer
Pho Hoa Noodle Soup
07.2019 - 11.2024
- CPR Certification
Associate of Arts - Health Sciences
Evergreen Valley College
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