Ngozi Emerokwam
Atlanta,Georgia
Summary
My expertise is in multiple phases of EMR Implementation including application and integrated testing, Training and elbow go-live support of Physicians, Nurses, and other ancillary staff. I am skilled and competent in workflow processes, training physicians individually and in classroom settings, providing tools to staff for workflow changes and self-guided tips and tools, good communication with physicians, nursing, ancillary staff relationship management, resolution of conflict, strategic planning, understanding of Good knowledge of entering Data, flow sheets, CPOE, reviewing of lab results, patient charting, summary of report; Medication reconciliation, transfer level of care; eMar documentation, census, care planning, task list and pharmacy. Activation staff orientation and scheduling. Experience in system operations, and customer service for patients, their families, the employee, and clients. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Ambulatory Trainer Credentialed
Epic, Atlantic Health Clinic
, NJ
EPIC TDR
MT SINAI, NY
07.2018
- TDR for each device at each of the Mt
- Sanai sites in the weeks and months prior to go-live ; workstations, printers, e-signature pads, bar code scanners, Document Scanner, Dictation Mic and other end-user devices that integrate with the Epic EHR
- Assess the overall scope of testing activities for the day
- Communicate with clinical head on functional systems
- Interact with clinicians to obtain clarification on the use of devices as it relates to their clinical workflows
- Meet with Analyst to report failed cases have for data issue investigation and resolution
- EPIC Help Tier 1
Dickenson Hospital
01.2018
- Provide support to physicians for CPOE, Clinical documentation, discharge process, Medication reconciliation, also nursing support clinical documentation, eMAR, flow sheets, plan of care, staff assignment and ancillary support
- Interact and build a working relationship with clinicians to have immediate access to a unified patient EHR that has up-to-the- minute information about the patient including past visits, medical test results and medical devices connected directly to the HER
- Supports the Med Surge nurses on how to navigate their care compass, IView, MAR
- Supports the Nurses on how Admit, transfer and Discharge patients on the floor
- Supports the physicians on how to reconcile order rec prior to Admit, transfer and Discharge
- Supports end users on how to manage their patients’ chart, MAR, orders, medications, flow sheet doc, MAR summary
- Acts as a NURSE float and super user on the units
- Supports the physicians on how to reconcile order rec prior to Admit, transfer and Discharge
- Supports physicians and nurses with documentation in the clinical supply chain
- Assists the Nurses on how to add Bands to their IView
- Go-Live
Credential Trainer
Ardent Health Services, Hackensack Hospital
11.2020 - 03.2020
- Trained Perioperative staffs on their workflow
- Provided assessment evaluations
- Assisted with maintaining classroom curriculum
- Use of parking lot for unanswered questions and further clarification
- Created curricula and classroom presentation for scheduled classroom training sessions
- Trained Anesthesiologist, Nurses on their workflow documentation with Attestation and updating H&P process
- Trained Nurses on how to document different specimen orders, Labs, and blood administration
- Attended development and strategic meetings in preparation of training and Go Live
- Assisted Physicians with personalization of Order Sets, Smart phrases and preference list that streamlined their workflow
- Provide and grade clinician assessments
- Worked closely with principal Trainer to ensure Training cum go-live success
- Trained Physicians and CRNAs in Ordering Blood and documenting blood products in IntraOp, to associate and dissociate Devices, validating when Data are not automatically pulled into the grid, how cancel administrations and change time of Events on the grid.
SurgiNet/ Anesthesia, Northside Hospital
, GA
10.2018 - 11.2018
- Assisted OR Night shift Nurses in the Perioperative areas to pre-op pts., intra op nurses to emergently doc on their patients one in pre-op..
- Etc
- Customized for Nurses their notes and SmartPhrases
- Created speed buttons for some Surgeons and Anesthesiologist
- Supported Breast Cancer Surgery area of hospital (Surgeons, Anesthesia and Nurses)
- Assisted OR schedulers with Surgery admit pts, bypassing surgeons with no preference cards / authorizations to schedule pts and ticketing in for final resolution
Credentialed Trainer
Cerner Millennium
08.2018 - 10.2018
- Go-live ,Optime & Endoscopy Support, Worked with clinical staff for development and implementation of new workflows
- Trained Providers on how to bill (LOS) for new and established patients
- Trained Providers and MAs on how to put in Orders and medications, Procedures and have them resulted
- Trained Physicians in creating their Preference list, their favorites and edit them as necessary (labs, medication, LOS, Imaging, Supported MAs and PAs navigate in basket and route messages to PCPs,
- Resolved issues by effectively communicating with team leads and following up accordingly
- Trained PAs in creating Notes using Smart Phrase Tools as well as placing Medication and Lab Orders
- Educated MAs on how to Refill medications using Refill and Telephone Encounter to
- Trained Providers and Nurses on how to e-precribe, change Pharmacy and or Print Scripts as applicable
- Use PowerPoint to draft screen layouts, graphics and interactions appropriate to the content
- Provided additional training of Registration and Scheduling with front desk staff
- Trained Epic Ambulatory In basket functionality to Physician and Nursing staff to answer and clarify current errors and issues experienced
- Provide support for Go-live for CareConnect
- Create tips and tricks
BJC Hospital
, MO
05.2018 - 07.2018
- Create, update, and communicate to analyst teams for customer support concerning Epic Metrics and Epic Hyperspace use
- Managed helpdesk ticket assignments to team of 8 support technicians
- Installed and performed various repairs to hardware, software, and peripheral equipment
- Provide remote support by connecting with client workstations to capture issues as they occur to best support troubleshooting efforts
- Connected end users with analysts to capture screenshots and explain work process interruptions for resolution efforts, including critical priority issues
- Reviewed and reopened unresolved tickets that needed continued resolution and attention for correction
- Answering phones and troubleshooting issues with users
- Recording issues in the ticket system
- Communicating issues with applications team as necessary
TDR Tester / Call Desk Support
EPIC
Rochester, MN
02.2018 - 05.2018
- TDR tester testing each device at each of the Mayo sites in the weeks and months prior to each go-live; workstations, printers, e-signature pads, bar code scanners, Document Scanner, Dictation Mic and other end-user devices that integrate with the Epic EHR
- Testing mobile device using the integrated Rover (IPHONE) mobile app from Epic as an extension of workstation-based bedside computing
- Assess to patient chart will be as simple as tapping a patient's name from list or scanning a patient's wristband with the attached barcode scanner
- Work with the TDR Project Management team to review where their TDR team will be testing and provide a status report daily to the virtual command center
- Assess the overall scope of testing activities for the day
- Communicate in advance with local operations on where they are with the TDR, as well as where they intend to be next
- Interact with clinicians to obtain clarification on the use of devices as it relates to their clinical workflows
- Document failed cases have for data issue investigation and resolution
- Track and report progress
- Located terminals to test application
- Confirmed each terminal could print (Armbands, Specimen labels, local default prints, ETC)
- Identified if the Terminal w to determine if needed to be mapped
- Changed monitors, towers, and printers from multiple locations within the hospital
- Setup devices with windows 10
- Troubleshoot local user issues (connectivity, mobile device email, etc)
- Cerner Go-Live Optimization
Mt Sinai
New York, NY
11.2017 - 12.2017
- Gave elbow support to Nurses and Physicians
- Supported the front desk on how to register a new patient
- Educated the front desk on how to schedule a patient from a previous appointment
- Helped Nurses and Physicians on how to put in a new order for the patient
- Supported Lab Technical to release OCT and VF Orders and result them using the media manager
- Assisted Lab Tech on how to enter Visit information and Associate diagnosis to Orders
- Supported Front Desk on how to scan patients documents into media manager
- Supported front desk on how change status of scheduled patients
- Assisted Providers on how to Create Smart Note, Progress note and use the Smart tools
- Provided elbow-support to providers how to use the LOS code and follow up for patients
- Troubleshot problems or questions from users including In-basket issues and provided support
- Resolved system issues by effectively communicating with project and team leads, command center and the build team
live Specialist
Epic Ambulatory Go, PCPO PROJECT
Boston, MA
10.2017 - 11.2017
- Provided ATE support to Providers (Consultants) on how to bill ( LOS) for new and established patients
- Helped Providers and MAs on how to put in Orders and medications, Procedures and have them resulted
- Assisted Physicians in creating their Preference list, their favorites and edit them as necessary ( labs, medication, LOS, Imaging,
- Supported MAs and PAs navigate in In basket and route messages to PCPs,
- Resolved issues by effectively communicating with team leads and following up accordingly
- Assisted PAs in creating Notes using Smart Phrase Tools as well as placing Medication and Lab Orders
- Educated MAs on how to Refill medications using Refill and Telephone Encounter to Pharmacy / change Pharmacy and or Print Scripts
- Resolved Login Epic Icon and printing issues
- Assisted Providers on how to add Addendum to Encounter
Credentialed Anesthesia Trainer
UPMC
PINNACLE, PA
07.2017 - 09.2017
- Trained end users on all Phases of Care; Pre-Op, Intra-Op, Post-Op and PACU
- Obtained Credential status on above module
- Maintained rosters and classroom enrollments and changes for each class
- Supported end users support for Go Live and post Go Live
- Trained Anesthesiologist for individual phases of the module
- Assisted in curriculum developments and designing E-learnings and Tip sheets
- Assisted with testing of training environments, loading patients and creating orders and workflows for the end users
- Delivered specialized content to support individuals and departments
- Used adult learning principles and contemporary teaching techniques during classes and trainings
- Evaluated, revised, and documented improvements to current training curriculum
- Submitted updates for course documentation
- Supported project team to update and maintain instructor power-points, educational materials and tip sheets
- Provided data to document class attendance
- Assessed caregiver satisfaction and evaluate training effectiveness
Mercy Health Hospital
05.2017 - 06.2017
- Gave elbow support to Nurses and Physicians
- Supported the front desk on how to register a new patient
- Educated the front desk on how to schedule a patient from a previous appointment
- Helped Nurses and Physicians on how to put in a new order for the patient
- Supported front desk on how to schedule a new adult patient
- Supported end user on how to scan patients documents into media manager
- Supported front desk on how to link order to an appointment
- Supported Nurse on how to use patients’ chart to input patients’ details
- Troubleshot problems or questions from users including In-basket issues and provided support
- Resolved system issues by effectively communicating with project and team leads, command center and the build team
Ambulatory
Scripps Health Systems
San Diego
03.2017 - 04.2017
- Assisted the physician and NP on how to do the Addendum
- Educated the Physician and the NP on how to do the e prescribe
- Assisted the End Users on how to use the In Basket, as well as how to navigate the Patient’s Chart Review record
- Supported Nurses on how to navigate and document using Refill and Telephone encounters
- Educated Providers and Nurses on how to document a patient’s office visit as well as post appropriate charges under Charge Capture
- Assisted the Nurses on how to check their result note folder and patient calls folder
- Served as a liaison between the Command Center and end users to communicate issue resolution and updates
- Login calls and ticket issues at the command center
- Ambulatory
Ambulatory/ Cadence Support Analyst
IU Health Union Hospital
Terre Haute
02.2017 - 03.2017
- Trained Providers, Nurses and support staffs overview and in-depth knowledge of 2015 Ambulatory version
- Supported in the go-live roll out from one department to another
- Assisted, taught and tested Providers with E-learning management
- Educated thoroughly on Multi- Provider Schedule, Chart review, Rooming Activity, Plan, Wrap up, document Express Flu-Shot to clinicians and all support staffs
- Trained end users on how to navigate through the progress note and create a new note and so much more
- Supported Schegistras on how to Check-In, Check-out, make appointments as well as run the Dar
- Educated Front Desk on using Enterprise Payment to collect outstanding Balances on Previous Account Balances, Collection of Co-pays, Use the RTE, Guarantor Accounts as well as how to schedule Advance Appointments in Epic
- Assisted clinicians on documenting using flowsheets, MAR documentation, Refill Medications as well as in depth of In Basket and so much more.
McLeod health
Florence, SC
11.2016 - 12.2016
- Th
- Supported Nurses in the Perioperative area
- Assisted OR schedulers with scheduling, canceling, reshuffling cases on the snap board
- Supported Surgeons in entering their ADT Orders and Med Rec
- Assisted Surgeon in creating/ editing Smartphrases, Macros
- Use of parking lot for unanswered questions and further clarification
- Supported GI Area
- Assisted OR Nurses on how to Reprint Blood pick up slips, Order, Print Label and Collect ABG, T & S samples
- Supported Nurses on how to document blood in PACU
- Supported Nurses in all areas on their various Assessments, One step / MAR med
- Assisted Nurses in Specimen collections in the OR
Support
Epic, Beacon/Ambulatory, Cedars Sinai
Beverly Hills, CA
08.2016 - 10.2016
- Educated oncology Doctors with creating treatment plan, order sets, and using smart phases
- Assisted oncology Nurses with releasing and editing treatment plans
- Supported Ambulatory Doctors with documenting their smart sets, charge capture and notes
- Educated Nurses with documenting vitals, allergies, history
- Assisted with order sets to order medication and adding necessary sections and smart groups
- Responsible for assisting End user during the end user testing
- Direct communication with team Lead and members in solving issues
- Assisted end users with documenting patient admissions, discharges and transfers etc
- Effectively assisted physician with patient care documentation based on their set workflow
- Helped nurses with navigating through MAR, worklist, flowsheet, orders, chart review, result review, order review, admission, transfer, discharge navigator etc.
Physician Elbow Support
Unity Point Health, UPH
Des Moines, IA
06.2016 - 07.2016
- Epic Ambulatory/Cadence-Rheumatology, Spine, Ortho, Vascular and Cardio theoretic
- Participated in Workflow Dress Rehearsals, elbow support for Front Desk End Users
- Escalated issues when there is no workaround to the command center
- Assisted Physician with ordering medication
- Educating Physicians of the Orders Only Encounter for Pre-Op Orders
- Providing Referral Coordinator workflow instructions for transcribing out orders and referrals
- Educated Providers on using the In basket to sign, or/and edit orders as well as prescribe orders for Patients
- Participated in Go-lives in Cath Lab, Endo, and Cardio Thoracic Areas
Ambulatory Consultant Physician Support
Epic, Reading Health Systems
03.2016 - 04.2016
- Participated in Go-Live and serve as elbow support to Providers and Nurses in using the Rooming, Plan and Charge Navigator
- Use Workflow Engine Rule to define patient age-year on hyperspace and attach to a profile record
- Assisted End users with Smart Sets, Smart group, Smart Lists and use SmartText to write a progress note
- Assist with order sets to order medication and adding necessary sections and smart groups
- Responsible for assisting End user during the end user testing
- Participated in Gap analysis using a Nova note after go-live for Optimization
- Direct communication with team Lead and members in solving issues.
Epic, The University Hospital
Newark, NJ
09.2015 - 10.2015
- Trained end users in Clindoc and Asap
- Participated in Clindoc Meetings to discuss changes to workflow processes being implemented before go-live
- Workflows Tip sheets were created to help assist end users during go-live
- Assisted in modifying the lesson plan for nurses, physicians and the ancillary staff
- Provided support on go-lives
- Supported nurses, and ancillary staff with documentation on Doc Flowsheets
- Educated end users on tips and tricks created to explain their workflow
- Assisted in building test questions for end users
- Liaised between end users and the build team
- Carox IT Solutions: Diploma in Computer studies
Credential Trainer
Meridian Health
- 1 1
- Optime / Endoscopy
- Hackensack, Trained Super Users, Nurses in Periop Areas on their workflow
- Trained Surgeons on Pre-Op Consult, Updating Interval, how to complete their H&P Notes
- Trained Nurses on how to Cancel/Defer Treatment plan
- Conducted Personalization for Providers etc
- Assisted with maintaining classroom curriculum
- Use of parking lot for unanswered questions and further clarification
- Shadow charted with end users ahead of go-live
- Trained non-clinical staffs on their workflow requirement
- Provided Assessment evaluations for all class participants
- Obtained Anesthesia and Optime Credentialing status
Credential Trainer
Orders and Beacon, Ardent Health Services, Hackensack Hospital
1 1 - 1 1
- Trained Cardiologist, Surgeons, Anesthesiologist, ED, Invasive / Non-Invasive Physicians and Nurses
- Trained Oncology Nurses & Physicians Treatment Plan
- Therapy Plans, converting treatment plans, Scheduling Orders, etc
- Trained Surgeons on Pre-Op Consult, Updating Interval, how to complete their H&P Notes, complete MedRec
- Trained Nurses on how to Cancel/Defer Treatment plan
- Conducted Personalization for Cardiologist, ED Providers, etc
- Assisted with maintaining classroom curriculum
- Use of parking lot for unanswered questions and further clarification
- Created curricula and classroom presentation for scheduled classroom training sessions
- Trained Anesthesiologist, Nurses on their workflow documentation with Attestation and updating H&P process
- Trained Provided assessment evaluations
- Obtained Beacon and Orders Credentialing status
Education
Bachelor Of Arts - International Studies/ Diplomacy
Ambrose Alli University
Ekpoma Edo State09.2006
Skills
- System Configuration
- Scheduling Appointments
- Systems Implementations
- Excel Spreadsheets
- Charge Capturing
- Finishing Procedures
- Customer Service Skills
- Document Workflow
- Project Implementation
- Assisting Physicians
- Team Support
- Knowledge Base
- Component Replacements
- Creative Issue Resolution
- Troubleshooting Network Issues
- Friendly and Patient
- Microsoft Windows and Office
- Corporate Training Programs
- Computer System Diagnostics Software
- Team-Building Activities
- Organizational Skills
- Collaborative Team Player
- Coaching and Development
- Program Performance Assessment
- Support End-Users
Accomplishments
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Credential Epic Inpatient/ Ambulatory trainer
- Certified scrum master
- Certified clinical researcher
- Certified compliance analyst
Timeline
Credential Trainer
Ardent Health Services, Hackensack Hospital
11.2020 - 03.2020
SurgiNet/ Anesthesia, Northside Hospital
10.2018 - 11.2018
Credentialed Trainer
Cerner Millennium
08.2018 - 10.2018
EPIC TDR
07.2018
BJC Hospital
05.2018 - 07.2018
TDR Tester / Call Desk Support
EPIC
02.2018 - 05.2018
Dickenson Hospital
01.2018
Mt Sinai
11.2017 - 12.2017
live Specialist
Epic Ambulatory Go, PCPO PROJECT
10.2017 - 11.2017
Credentialed Anesthesia Trainer
UPMC
07.2017 - 09.2017
Mercy Health Hospital
05.2017 - 06.2017
Ambulatory
Scripps Health Systems
03.2017 - 04.2017
Ambulatory/ Cadence Support Analyst
IU Health Union Hospital
02.2017 - 03.2017
McLeod health
11.2016 - 12.2016
Support
Epic, Beacon/Ambulatory, Cedars Sinai
08.2016 - 10.2016
Physician Elbow Support
Unity Point Health, UPH
06.2016 - 07.2016
Ambulatory Consultant Physician Support
Epic, Reading Health Systems
03.2016 - 04.2016
Epic, The University Hospital
09.2015 - 10.2015
Ambulatory Trainer Credentialed
Epic, Atlantic Health Clinic
Credential Trainer
Meridian Health
- 1 1
Bachelor Of Arts - International Studies/ Diplomacy
Ambrose Alli University
- Credential Epic Inpatient/ Ambulatory trainer
- Certified scrum master
- Certified clinical researcher
- Certified compliance analyst
Credential Trainer
Orders and Beacon, Ardent Health Services, Hackensack Hospital
1 1 - 1 1
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