Nguyen Cao
Summary
Proactive and goal-oriented professional with strong communication and independent decision-making skills. An encouraging manager and analytical problem-solver experienced in mediation and team building. Dedicated to enhancing patient care and optimizing workflow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Supervisor
Safeway
07.2023 - Current
- Consistently meet, if not exceed, all operational goals with script count (average 15% weekly increase), sales (+ $500K vs. projected YTD), MTM (93% successful CMR rate), customer rating (94% satisfaction), immunization, etc. in collaboration with district manager, store director, and pharmacy personnel.
- Assess pharmacy procedures, making appropriate changes to optimize workflow and inventory while complying with regulatory guidelines and safety practices.
- Facilitate strong relationship among customers and pharmacy personnel with strong interpersonal skills.
- Mentor pharmacy students on introductory and advanced pharmacy practice rotations.
Staff Pharmacist
Bartell Drugs
07.2022 - 07.2023
- Processed prescriptions for safety and cost-effectiveness.
- Counseled on prescription and OTC medications and immunizations to promote patient-centered care and optimize treatment outcome.
- Reviewed travel appointment requests and made appropriate vaccine and drug recommendations.
- Completed MTM tips and CMRs and thoroughly documented patient care activities.
- Effectively resolved insurance rejections and other billing issues.
- Followed state and federal record-keeping guidelines for legend drugs and controlled substances.
Volunteer Pharmacist
Neighborcare Health
10.2021 - 07.2022
- Completed patient outreach project targeting medication adherence and provided leadership with analysis of project data to highlight opportunities for improvement.
- Processed prescription orders for cost-effectiveness and safety, collaborated with all care team members, and effectively communicated with patients from all backgrounds to promote patient-centered care and optimize treatment outcome.
- Maintained electronic health records as appropriate.
Pharmacy Intern
Hy-Vee Inc
03.2017 - 05.2020
- Immunized and helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Counseled on prescription medications and OTC products.
- Processed prescriptions according to pharmacy laws and regulations while verifying accuracy of dosage, directions, allergies/drug intolerances, and interactions.
- Communicated with providers and insurance representatives to resolve issues with prescriptions and claims.
Education
Doctor of Pharmacy, PharmD -
University of Missouri
Kansas City, MO05.2020
Bachelor of Arts - Chemistry
University of Minnesota
Minneapolis, MN05.2016
Skills
- Epic
- McKesson
- EPS
- Cerner
- NexGen
- Microsoft Office Suite
- Multitasking
- Attention to Detail
- Critical Thinking
- Organization and Time Management
- Cultural Awareness
- Excellent Communication
- Flexible and Adaptable
Certification
- Washington State Board of Pharmacy Pharmacist License
- American Heart Association Basic Life Support Certificate
- APhA Pharmacy-Based Immunization Delivery Certificate
Languages
English
Vietnamese
Timeline
Pharmacy Supervisor
Safeway
07.2023 - Current
Staff Pharmacist
Bartell Drugs
07.2022 - 07.2023
Volunteer Pharmacist
Neighborcare Health
10.2021 - 07.2022
Pharmacy Intern
Hy-Vee Inc
03.2017 - 05.2020
Doctor of Pharmacy, PharmD -
University of Missouri
Bachelor of Arts - Chemistry
University of Minnesota