Nguyen Kim Thuy Phan
Portsmouth,NH
Overview
7
7
years of professional experience
Work History
Hospitality Supervisor
University of New Hampshire Hospitality
09.2022 - Current
- Supervises food service operations and proper preparation of service areas. Capable of running all stations as needed.
- Schedules daily cleaning lists for each station, evaluates assigned workers on tasks to be completed, and acts as a liaison with the management team.
- Arranges monthly concept meetings to update employees on new information, upcoming events, food, staff, and maintenance issues.
- Utilizes food service software systems such as FoodPro for menu board changes and recipe printing.
- Manages opening and closing procedures to maintain excellent customer service and ensure food quality standards are met.
- Responsible for updating concept books annually to keep workers informed and stations working properly.
- Leadership abilities include addressing guest problems and equipment issues, managing difficult conversations with employees, working with diverse teams, and moving staff to guarantee smooth operations.
Food Service Assistant - Grill
University of New Hampshire Dining Hall
03.2022 - 09.2022
- Safely operated fryolators, ovens, and other kitchen equipment.
- Set up work station, prepared food items for grill station, completed service records for each meal period.
- Communicated with team to solve problems, facilitate processes, and improve guest service.
Front of House
UNH Hospitality Gourmet Dinner
09.2021 - 12.2021
- Planned and prepared the menu, set the formal dining tables, and practiced the protocols of formal dining etiquette.
- Managed the product costs and finances.
Student staff
Philbrook Dining Hall
03.2018 - 09.2021
- Served food and beverage to students, faculty, and staff in a pleasant manner while maintaining health code standards.
- Operated and maintained various stations including main line, pizza, grill and more.
Education
MBA - Marketing
University of New Hampshire
Durham, NH12-2026
Skills
- Languages: English, Vietnamese
- Certification of MS Word, Excel, PowerPoint
- Food service software systems: FoodPro, POS systems
- Event Planning/ Marketing Software tools
- Guest Services Gold Certification
- ServSafe certification
Campus Activities & Volunteerism
- Global Leadership Experience Group, Member
- Panel Discussion, Speaker
- 2019 – 2021
- February 2020
- Invited to speak in a student panel where I will share my firsthand experiences as a Hospitality Management student with incoming students who are about to embark on the same major at my institution.
Timeline
Hospitality Supervisor
University of New Hampshire Hospitality
09.2022 - Current
Food Service Assistant - Grill
University of New Hampshire Dining Hall
03.2022 - 09.2022
Front of House
UNH Hospitality Gourmet Dinner
09.2021 - 12.2021
Student staff
Philbrook Dining Hall
03.2018 - 09.2021
MBA - Marketing
University of New Hampshire
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