Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MOC NGUYEN LU

Chicago,IL

Summary

Adept Dental Assistant with proven expertise in instrument sterilization techniques and exceptional patient relations, honed at FourSeason Dental Studio. Excelled in a fast-paced environment, enhancing patient satisfaction and streamlining office operations. Demonstrated leadership by effectively collaborating with teams to deliver superior dental care, achieving a significant increase in patient retention. Reliable Dental Assistant with strong knowledge of dentistry practices. Well-rounded professional skilled handling multiple tasks, including making dental impressions, sterilizing stations, and taking X-rays. Highly organized with experience in charting and preparing patient treatment plans.

Customer-focused professional with background in restaurant waiting. With experience managing high volume dining experiences, adept at maintaining a smooth and efficient flow of service. Strengths include strong communication skills, ability to work under pressure, and commitment to providing exceptional customer service. Previous roles have showcased adaptability, teamwork, and the capacity to create positive dining experiences for guests.

Overview

5
5
years of professional experience

Work History

Dental Assistant

FourSeason Dental Studio
Chicago, IL
02.2025 - Current
  • Maintained a neat, clean and organized environment throughout the office.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Educated patients on proper oral hygiene techniques and habits.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.

Waiter

Tank kitchen & Bar
Chicago, IL
02.2020 - Current
  • Replenished stocks of napkins, silverware, and other dining room supplies as needed.
  • Resolved customer complaints politely according to company policy.
  • Processed cash payments accurately using a POS system; ensured the accuracy of changes given to customers.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Supported other wait staff members when needed during peak times; assist with taking orders from large groups.
  • Answered phone calls providing information about restaurant services, hours of operation, and menu items.
  • Assisted guests with making food and beverage selections.
  • Maintained cleanliness throughout the dining area during theshift; wiped down tables after each seating period.
  • Greeted customers, provided menus, and answered questions about menu items.
  • Provided exceptional service to high volume of daily customers.

Education

Associate of Arts -

Wilbur Wright College
Chicago
12-2023

Skills

  • Instrument preparation
  • Patient scheduling
  • Infection control procedures
  • Instrument sterilization techniques
  • Dental terminology
  • HIPAA compliance
  • Office management
  • Instrument selection
  • X-ray processing
  • Impression taking skills
  • Team collaboration abilities
  • Patient relations
  • Laboratory case management
  • Exam room setups
  • Dental records
  • Oral X-rays
  • Radiography safety
  • Dental impressions
  • Local anesthetic proficiency
  • Electronic charting
  • Dental material handling

Languages

Vietnamese
Full Professional

Timeline

Dental Assistant

FourSeason Dental Studio
02.2025 - Current

Waiter

Tank kitchen & Bar
02.2020 - Current

Associate of Arts -

Wilbur Wright College
MOC NGUYEN LU