Nguyen Ly

• Working at KungFu Tea- Bolsa Ave, Westminster: March 28, 2019.

- Amount of time of working at KFT: 3 years and 10 months.

- Position: Kitchen, Barista.

• Trained staff on operating procedures and company services.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Managed timely and effective replacement of damaged or missing products.
• Implemented and developed customer service training processes.

January 2020, work in TaiTea until September 2020.

- Amount of time of working at TaiTea: 9 months.

- Barista and kitchen prep.

- Position: Barista, Shift Leader.

• Trained new employees and delegated daily tasks and responsibilities.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Presented different repair options to customers to help each person make appropriate choices.
• Consulted with customers to assess service requirements and produce accurate orders.