Nha Quach
Los Angeles,CA
Overview
9
9
years of professional experience
Work History
Director of Outlets
Sheraton Universal - Marriott
Hollywood, CA
04.2023 - 03.2024
- Overseeing all 5 F&B outlets for a 500 room hotel.
- Maintained & supported staff to deliver service by Sheraton standard.
- Creating SOPs & steps of service.
- Beating monthly sales goal.
- P&L, COGS, & inventory oversight.
- Provided leadership, insight & mentoring employees.
General Manager
Lavo Ristorante - TAO Group
West Hollywood, CA
03.2022 - 04.2023
- Developed operational strategies to reduce costs & maximize guest satisfaction.
- Brought down labor from 26% to 21% while beating monthly sales goal.
- Catered to VIP & celebrities for private events & dining experiences.
- Lavo generated $16 million in the first year of operation.
- Creating SOPs & steps of service.
- Management & staff training & development.
- P&L, COGS, inventory, & payroll oversight.
Beverage Director
The Line Hotel - Citrin Hospitality
Los Angeles, CA
11.2019 - 03.2022
- Overseeing all 5 F&B outlets of The Line Hotel.
- Refining service for Openaire, a Josiah Citrin concept.
- Curating cocktails for all 3 bar programs & banquet events.
- Brought down liquor cost from 15% to 12%.
- Hiring, training, & scheduling staff.
- Inventory & labor oversight.
Director of Operations
Blurred Limes Hospitality
West Hollywood, CA
07.2015 - 11.2019
- Curating & launching bar program for Tu Madre, Uncool Bar, & Bardonna.
- Creating SOPs, steps of service, & instilling structure for all 3 concepts.
- Brought down alcohol cost from 16% to 10% while increasing alcohol sale by 15%.
- Developed marketing strategies through social media & local marketing.
- Hire & train managers & oversee all staff.
- P&L & COGS oversight.
- Payroll & labor oversight.
Education
Bachelor Of Arts in Business Management
California State University - Los Angeles
CASkills
- Financial oversight
- Curating bar program
- Mixologist
- F&B operations
- Inventory / labor / cost control
- SOPs
- Motivational leader
- Resourceful problem solver
- Training & development
- Excellent communicator
- P&L & COGS
- Inventory oversight
Timeline
Director of Outlets
Sheraton Universal - Marriott
04.2023 - 03.2024
General Manager
Lavo Ristorante - TAO Group
03.2022 - 04.2023
Beverage Director
The Line Hotel - Citrin Hospitality
11.2019 - 03.2022
Director of Operations
Blurred Limes Hospitality
07.2015 - 11.2019
Bachelor Of Arts in Business Management
California State University - Los Angeles