Robert Etter
Director Of Outlets
Eureka,MO
Summary
I have a proven ability to lead teams and streamline operations with a lens for enhancing guest experiences in multiple high-volume outlets. My leadership philosophy focuses on team collaboration, adaptability, and transparent communication and accountability geared towards achieving business needs in dynamic environments.
Overview
2025
2025
years of professional experience
Work History
Director of Outlets
Live! By Loews
09.2021 - Current
- Coordinates with executive leadership and other management to deploy successful seasonal outlet openings via strategic implementation of coordinated staff trainings, vendor management, waste reduction, and accountability structures.
- Oversees food and beverage operations for 4 outlets.
- Utilized as Task Force operational support within Loews Brands to foster leadership and operational mentorship amongst teams in transition for multiple properties.
- Manages a staff of 30-50 pending seasonal requirements.
- Created and currently managing the property's Food & Beverage J-1 Visa sponsorship program that supports internal staffing needs and provides mentorship for international workers seeking experience in supervisory roles. This novel approach of utilizing J-1 Visa holders in supervisory positions, instead of typical entry level positions, has enabled the property to maintain a level of consistency and effectiveness in the staffing model.
- Institutes clear performance expectations for staff members to achieve corporate targets including, but not limited to, lowering turnover rates, improving guest feedback scores, and continued revenue growth.
- Fosters a culture of continuous improvement, transparency, and trust by conducting regular two-way performance evaluations and providing targeted feedback with staff.
- Establishes accurate forecasting systems with multiple departments to enable precise scheduling and inventory management to minimize shortages and surplus.
Director of Outlets
Le Méridien Clayton
6 2020 - 08.2021
- Implemented Marriott and Crescent Hotels & Resorts' brand standards to open a premium select tier property within the Marriott portfolio, opening Oct. 13th, 2020. This includes deploying unionized employment standards, skills evaluation, and standard operations for outlets, banquets, and in-room dining departments.
- Co-developed food and beverage menus with a focus on top-tier products, amenities, and guest experience.
- Cultivated a positive working environment to encourage associates to provide prompt, courteous, and timely service.
- Created and deployed successful strategies to boost restaurant performance, streamline processes, and increase efficiency.
Director of Outlets
Hyatt Regency St. Louis At The Arch
08.2017 - 06.2020
- Oversaw daily activities of 30-50 employees in multiple outlets, fostering an atmosphere that optimized the guest experience and supported staff needs in a high-volume hotel environment.
- Managed J-1 Visa program by supporting international employees with training plans, contracts, and day-to-day mentorship.
- Navigated complex challenges while remaining adaptable to meet evolving goals during the COVID-19 pandemic.
General Manager
Robust Wine Bar
08.2015 - 05.2017
- Created strategies and championed ownership goals to exceed $2.5 million in revenue annually.
- Cultivated strong relationships with patrons, vendors, and staff to ensure long-term success and loyalty.
- Established and a comprehensive employee training program to develop skills, maximize revenue, and maintain a strong reputation for knowledgeable service.
General Manager
Olio & Elaia
08.2014 - 07.2015
- Enhanced operational success through staff education and training with a focus on spirits, cocktails, and wine.
- Oversaw labor management, scheduling, administrative duties, policy adjustments, and hiring.
- Restaurant was nominated for James Beard - Best Chef - Midwest.
Skills
Certified Sommelier (CS)
Certified Specialist of Wine (CSW)
Wine and Spirits Education Trust Diploma (WSET2)
Servsafe Manager Certified
American Heart Association CPR/AED
Timeline
Director of Outlets
Live! By Loews
09.2021 - Current
Director of Outlets
Hyatt Regency St. Louis At The Arch
08.2017 - 06.2020
General Manager
Robust Wine Bar
08.2015 - 05.2017
General Manager
Olio & Elaia
08.2014 - 07.2015
Director of Outlets
Le Méridien Clayton
6 2020 - 08.2021