NHAN GATES
Las Vegas,NV
Summary
Dynamic leader with proven expertise in customer service and sales techniques honed at Nail Forum 1 and other prestigious salons. Excelled in team leadership, propelling business growth through strategic problem-solving and relationship building. Achieved significant improvements in service quality and customer satisfaction, demonstrating exceptional verbal communication and staff development skills.
Hardworking and motivated professional with several years of experience and a record of success in the industry. Solid history of balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager Manicurist
Nail Forum 1
Las Vegas, NV
01.2025 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed customer feedback data to develop action plans for improving services offered.
Manicurist and Pedicurist
Queen and King Nails Salon
Las Vegas, NV
10.2022 - 12.2024
- Manicurist
- Pedicurist
- Acrylic Nails.
- Builder Gel.
- Dipping
- Gel X.
- Customer services
Co-owner of Nail Salon
Signature nails and spa
Henderson, NV
06.2022 - 09.2022
- Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Coordinated special events such as product launches or promotional campaigns.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
Manicurist and Pedicurist
I Nail Lodge
Las Vegas, NV
10.2021 - 03.2022
- Manicurist
- Pedicurist
- Acrylic nails.
- Dipping
- Hard gel, builder gel nails.
- Customer services.
Education
Nursing
Nevada State of College
06-2023
Nursing
CSN
NV12-2019
Manicurist -nails Licensed
Tammy Beauty Academy INC
California02-2017
Skills
- Customer service
- Sales techniques
- Team leadership
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Relationship building
- Goal setting
Languages
English
Professional
Vietnamese
Native/ Bilingual
Certification
- Licensed Manicurist in Nevada
Affiliations
- Understanding and using computers, as well as working online, also involves ordering supplies for the shop.
- Being patient with some specific clients, and becoming a good nail technician, can help build more customers for the shop.
- Hardworking and love working.
- Communicating well with co-workers and managers.
Timeline
Manager Manicurist
Nail Forum 1
01.2025 - Current
Manicurist and Pedicurist
Queen and King Nails Salon
10.2022 - 12.2024
Co-owner of Nail Salon
Signature nails and spa
06.2022 - 09.2022
Manicurist and Pedicurist
I Nail Lodge
10.2021 - 03.2022
Nursing
Nevada State of College
Nursing
CSN
Manicurist -nails Licensed
Tammy Beauty Academy INC
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