Nhan Nguyen
Pasadena,TX
Summary
Reliable and customer-focused food runner with a knack for delivering fast, top-notch service in dynamic restaurant environments. I bring adaptability and strong interpersonal skills to the table, adept at handling personnel development, fostering teamwork, and addressing issues with customers, waitstaff, and management. As an entry-level Food Runner, I thrive in high-tempo kitchens, staying composed under pressure and meeting tight schedules. I collaborate seamlessly with the team, providing backup support to servers, back bars, and kitchen staff to ensure exceptional customer service. My passion for the job is evident in my cheerful table-clearing and service delivery. Renowned for hard work and dedication, I excel in fast-paced settings, combining customer-savvy skills with a willingness to take on additional responsibilities to meet team goals. With excellent time management and organizational abilities, I handle multiple priorities with a positive attitude. I am a detail-oriented team player, demonstrating strong problem-solving skills across various projects simultaneously.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food Runner
Bay Oaks Country Club
10.2023 - 01.2024
- Arranged tables and chairs for special occasions and events.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Established rapport with customers by providing friendly and attentive service.
- Collaborated well with other food runners to deliver orders accurately.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Monitored dining room and bar areas for signs of overcrowding.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.
- Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.
- Restocked food supplies in kitchen and organized storage areas.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Addressed customer complaints and inquiries to verify satisfaction.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Developed strong relationships with regular patrons, creating a loyal customer base for the establishment through personalized service delivery.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
Courtesy Clerk
Kroger
07.2023 - 11.2023
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Hand pushed plenty shopping carts from parking lot daily during sunny and rainy weather.
Education
Bachelor of Science - Computer Science
University of Houston - Clear Lake
Houston, TX05.2027
Skills
- Food presentation
- Table clearing
- Order Verification
- Timely food delivery
- Customer Service
- Kitchen Communication
- Garnishing
- Cleaning and sanitizing
- Heavy Lifting
- Food Preparation
- Table Setting
- Food safety knowledge
- Supply Restocking
- Food Running
Certification
- Licensed Texas Online Seller-Server
- Licensed Texas Food Handler
Regulary attend the gym
The pursuit of physical strength is reflective of my dedication to personal growth and development. By challenging myself in the gym, I enhance not only my physical capabilities but also my mental fortitude, reinforcing my resilience in facing challenges head on. In addition to the direct benefits of improved fitness, my routine at the gym reflects my capacity for time management and consistency. These qualities translate seamlessly into a professional setting, where I approach tasks with the same dedication and persistence.
Timeline
Food Runner
Bay Oaks Country Club
10.2023 - 01.2024
Courtesy Clerk
Kroger
07.2023 - 11.2023
Bachelor of Science - Computer Science
University of Houston - Clear Lake
- Licensed Texas Online Seller-Server
- Licensed Texas Food Handler
Similar Profiles
Reece WhittemoreReece Whittemore
Cart Barn Attendant at Bay Oaks Country ClubCart Barn Attendant at Bay Oaks Country Club
Dillan Jake EnglishDillan Jake English
Bartender at Bay Oaks Country ClubBartender at Bay Oaks Country Club
Lincoln BedrichLincoln Bedrich
Director of Racquet Sports at Bay Oaks Country ClubDirector of Racquet Sports at Bay Oaks Country Club