NHI NGUYEN
Seattle,WA
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Sheraton Grand Seattle
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Sales Associate
ZARA
01.2021 - 12.2022
- Assisted average of 50 customers per day in finding or selecting items
- Maintained accurate and attractive merchandise displays, ensuring strategic placement of products to maximize purchases
- Anticipated customer needs and provided them with high quality services.
Social Coordinator & Graphic Designer
Vietnamese Student Association
05.2018 - 09.2020
- Planned & organized multiple events and cultural festivals on campus to promote Vietnamese culture and raise funds for the Vietnamese orphanages
- Recruited over 100 new club members in the first year
- Trained and provided manuals to 6 new officers to facilitate the club.
Lab Assistant
SSD At Edmonds College
09.2019 - 03.2020
- Collaborated with the professor to produce the class session to align with the class’s philosophy and mission
- Performed various instructional classroom management duties to support positive learning for students
- Continuously recognized as a top performer in academics and work.
Education
BBA - Hospitality Administration / Management
WASHINGTON STATE UNIVERSITY
05.2024
Associate of Arts - Business Administration
EDMONDS COMMUNITY COLLEGE
2020
Skills
- Expertise in MS Project: MS Excel, MS Word, Google Docs, and Google Sheets
- Leadership
- Office Management
- Problem-solving
Languages
English
Vietnamese
Timeline
Front Desk Receptionist
Sheraton Grand Seattle
05.2023 - Current
Sales Associate
ZARA
01.2021 - 12.2022
Lab Assistant
SSD At Edmonds College
09.2019 - 03.2020
Social Coordinator & Graphic Designer
Vietnamese Student Association
05.2018 - 09.2020
BBA - Hospitality Administration / Management
WASHINGTON STATE UNIVERSITY
Associate of Arts - Business Administration
EDMONDS COMMUNITY COLLEGE
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