Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Reference
Work Availability
Quote
Timeline
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Nhi Nguyen

Nhi Nguyen

Carrollton,TX

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

12
12
years of professional experience

Work History

Manager

Nexgen Nails and Spa
Dallas, TX
06.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Ordered materials, supplies, or equipment needed for providing services.
  • Greeted customers and provided excellent customer service.
  • Maintained a clean work environment throughout the day.
  • Performed basic receptionist duties such as answering phones and taking messages.
  • Checked out customers at the end of their visit.
  • Kept track of inventory levels in order to reorder supplies as necessary.
  • Helped maintain records of customer visits, including notes about services performed or products purchased.
  • Provided assistance to other staff members during busy times.

Manager

phoB.A.E.
Southlake, TX
10.2019 - 05.2023
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Established policies for cash handling procedures to maximize security measures.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Photographer

Lifetouch National School Studios
07.2018 - 04.2019
  • Improvised photographic methods and techniques
  • Collaborated with clients to guarantee satisfaction with advertisements
  • Photographed special events, including weddings, parties and school portraits
  • Collaborated successfully with variety of personalities and work styles
  • Used highly intuitive out-of-the-box thinking to obtain perfect shot
  • Explained price and package details to customers
  • Performed duties effectively and without supervision
  • Maintained customer expectations with open consultations and frequent communication.

Service Department Manager

Lowes
05.2012 - 02.2017
  • Established and enforced clear safety policies to protect workers from injury
  • Coordinated efficient maintenance schedules to keep systems running at peak levels
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets
  • Monitored employee work levels and optimized performance with strategic approaches
  • Contributed to business growth by confirming customer satisfaction with service and quality
  • Received company Employee Performance Award after maintaining record sales achievement of 35% growth 9 straight months
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth
  • Developed solutions to meet market gaps and drive company sales.

Education

Associate of Science - Criminal Justice And Public Safety

Dallas College
Farmers Branch

Skills

  • Operations Management
  • Workforce Management
  • Business Administration
  • Team Leadership
  • Verbal and Written Communication
  • Complex Problem-Solving
  • Product Knowledge
  • Microsoft Excel
  • Sales Closing
  • Customer Service

Languages

Vietnamese
Native/ Bilingual

Accomplishments

Employee of the month for three months in a row

Awarded Best Seller of the month for two months

Awarded Customer Satisfactory Service

Reference

  • Evelia De Leon

Email Address: e.deleon@photography.lifetouch.com

Phone# 214-518-8427

  • Christian Rodriguez

Email Address: jesusdallas1@aol.com

Phone#214-779-8205

  • Ken Fish

Email Address: ken.r.fish@store.lowes.com

Phone# 808-342-9387

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Three simple rules in life: If you do not go after what you want, you'll never have it. If you do not ask, the answer will always be no. If you do not step forward, you will always be in the same place.
Anonymous

Timeline

Manager

Nexgen Nails and Spa
06.2023 - Current

Manager

phoB.A.E.
10.2019 - 05.2023

Photographer

Lifetouch National School Studios
07.2018 - 04.2019

Service Department Manager

Lowes
05.2012 - 02.2017

Associate of Science - Criminal Justice And Public Safety

Dallas College

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Nhi Nguyen