Summary
Overview
Work History
Education
Skills
Timeline
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Nhi Nguyen

Novi,MI

Summary

Hardworking Hostess offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Hardworking Operator skilled in quality control and machine and equipment troubleshooting paired with outstanding time management and multitasking abilities. Quick learner offering two years of experience operating machines of various magnitudes. Focused on reducing costs and increasing productivity.

Overview

3
3
years of professional experience

Work History

Host/Take-Out Operator

Carrabba's Italian Grill
Novi, MI
10.2022 - 12.2023
  • Assisted servers in seating guests by escorting them to their tables.
  • Provided customers with accurate wait times and monitored waiting list.
  • Took reservations over phone and in person.
  • Managed incoming calls during busy shifts.
  • Provided excellent customer service by anticipating customer needs.
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Managed dining room layout to maximize efficiency of staff members.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.

Host

California Pizza Kitchen
Novi, MI
05.2021 - 09.2022
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Answered phones promptly to record and confirm reservations.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Developed long-term relationships with customers to increase opportunities for repeat business.

Education

Associate of Arts - Finance

Michigan State University
East Lansing, MI
05-2027

High School Diploma -

Walled Lake Western High School
Commerce Township, MI
06-2023

Skills

  • Server Support
  • Team Collaboration
  • Telephone reception
  • Reservations Management
  • Strong interpersonal skills
  • POS Software
  • Customer Service
  • Front of House Organization
  • Reservation coordination

Timeline

Host/Take-Out Operator

Carrabba's Italian Grill
10.2022 - 12.2023

Host

California Pizza Kitchen
05.2021 - 09.2022

Associate of Arts - Finance

Michigan State University

High School Diploma -

Walled Lake Western High School

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Nhi Nguyen