Nhi Truong
Portland,Oregon
Summary
Dynamic and customer-focused professional with extensive experience at Toast La Tea and Best Baguette. Proven ability in time management and communication, enhancing customer satisfaction through tailored service. Recognized for mentoring peers and maintaining operational excellence under pressure, while adeptly managing transactions and inventory. Fluent in Vietnamese, contributing to diverse customer engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Toast La Tea
09.2021 - 11.2024
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Cashier
Best Baguette
01.2016 - 02.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Barchelor Of Arts - Biochemistry/ Molecular Biology
Lewis & Clark College
Portland06.2021
Skills
- Time/tasks management
- Communication
- Customer service
- Tax Preparation
- Fast learning ability
- Can work under pressure
- Knows basic microsoft skills
Certification
Tax Preparer
Languages
Vietnamese
Native or Bilingual
Timeline
Barista
Toast La Tea
09.2021 - 11.2024
Cashier
Best Baguette
01.2016 - 02.2020
Barchelor Of Arts - Biochemistry/ Molecular Biology
Lewis & Clark College
Similar Profiles
Monserrat Rojas HerreraMonserrat Rojas Herrera
Lead Barista at Toast Cafe & Tea ShopLead Barista at Toast Cafe & Tea Shop
Nhu Y DoNhu Y Do
Barista Shift Lead at Toast N TeaBarista Shift Lead at Toast N Tea
PAUL HAGGISPAUL HAGGIS
Barista/Shift Supervisor at Black Bean Coffee & Tea (La Promenade Mall)Barista/Shift Supervisor at Black Bean Coffee & Tea (La Promenade Mall)