Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Nhia Thao

Elk River

Summary

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

12
12
years of professional experience

Work History

Lead Promo Support Specialist

Target HQ
01.2022 - Current
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Optimized use of support tools and resources to reduce waste and increase productivity.
  • Assisted in deployment of software updates to improve system functionality and user experience.
  • Generated reports to track performance and analyze trends.
  • Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.

Promo Support Specialist Contractor

Radstand USA
08.2020 - 01.2022
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
  • Developed and maintained knowledge base to assist in faster resolution of common issues.
  • Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
  • Improved customer retention with empathetic and efficient handling of support cases.
  • Generated reports to track performance and analyze trends.

Griller, Fryer, Trainer, and Cashier

Wendy
03.2015 - 04.2016
  • Cashier
  • Customer services
  • Prepping
  • Cooking
  • Closing
  • Cleaning
  • Multi-task when short on staff
  • Flexible on hours

Boxing and Assembly line

ACI
09.2013 - 01.2015
  • Packing boxes and supplies
  • Assembly line and soldering


Education

High School Diploma -

Jackson County Comprehensive High School
Jefferson, GA
05.2013

Associate Degree - Emerging Technology

Athens Technical College
Athens, GA
05-2020

Skills

  • Time Management
  • Error detection
  • Remote support
  • Customer service
  • Customer relationship management
  • Support services
  • Issue resolution
  • Staff education and training
  • Technical assistance
  • Project coordination
  • Collaborative team player
  • Friendly and patient
  • Incident management
  • Service desk operations
  • Client communication
  • Documentation and reporting
  • Issue escalation
  • Organizational skills
  • Online chat support

LANGUAGES

English
Professional Working
Hmong
Limited Working

Timeline

Lead Promo Support Specialist

Target HQ
01.2022 - Current

Promo Support Specialist Contractor

Radstand USA
08.2020 - 01.2022

Griller, Fryer, Trainer, and Cashier

Wendy
03.2015 - 04.2016

Boxing and Assembly line

ACI
09.2013 - 01.2015

High School Diploma -

Jackson County Comprehensive High School

Associate Degree - Emerging Technology

Athens Technical College

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Nhia Thao