Annette Medina
Phoenix,AZ
Summary
Proven track record in enhancing customer satisfaction and retention, demonstrated at Target HQ through effective complaint resolution and proactive issue management. Skilled in Salesforce and bilingual communication, adept at maintaining confidentiality and managing high-volume calls with professionalism. Achieved notable customer service accolades, underscoring a commitment to excellence and efficiency.
Overview
11
11
years of professional experience
Work History
Senior Specialist
Target HQ
08.2019 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer comments and questions via LiveChat during shifts.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
Customer Service Representative
Arizona Department Of Revenue
11.2015 - 02.2019
- Effectively communicated with customers about Refunds, Applications, Forms, website, etc.
- Kept drawers accurate, current and secure by checking bills with counterfeit markers, storing large bills and keeping adequate change.
- Gathered, Verified, and updated Taxpayers financial information
Call Resolution Specialist
Arizona Department Of Revenue (Kelly Services)
06.2015 - 11.2015
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Accurately documented, researched and resolved customer service issues
Inside Sales Associate
Dish Network
07.2014 - 02.2015
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Managed high call volume with tact and professionalism.
- Handled confidential documentation and information
Education
GED - undefined
Brookline College
Phoenix, Az2011
Skills
- Exceptional communication skills
- Data Entry
- Computer proficient
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Order and Refund Processing
- Salesforce Training
- Avaya Proficiency
- IEX Workforce Management
- Fast paced environment adaptability
Timeline
Senior Specialist
Target HQ
08.2019 - Current
Customer Service Representative
Arizona Department Of Revenue
11.2015 - 02.2019
Call Resolution Specialist
Arizona Department Of Revenue (Kelly Services)
06.2015 - 11.2015
Inside Sales Associate
Dish Network
07.2014 - 02.2015
GED - undefined
Brookline College
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