Summary
Overview
Work History
Education
Skills
References
Timeline
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Megan Dawn Moss

Megan Dawn Moss

Westville,OK

Summary

I am a highly motivated and career-driven specialist with a strong desire to advance and excel in my professional journey. Dedicated to building a solid foundation for myself and my team, I strive to create an environment that encourages open communication, constructive feedback, and continuous growth.

Overview

3
3
years of professional experience

Work History

Senior Specialist

Walmart
Bentonville, Arkansas
02.2023 - Current
  • I am responsible for maintaining professional relationships with our Market Managers, Store Managers, and other partners, ensuring open lines of communication and prompt responses to their needs
  • I am proactive in reaching out to our partners to check on the status of ongoing issues, providing updates and reassurance that their concerns are being addressed
  • I actively contribute to a positive and collaborative team environment supporting my colleagues and working together to achieve our shared goals and objectives
  • I actively engage in cross-functional collaboration with the management team to assess and identify potential opportunities within the department
  • By leveraging my expertise and experience, I contribute to the development and implementation of innovative strategies and solutions.

Resolution Specialist III/Facilities

Walmart
Bentonville, Arkansas
10.2021 - 02.2023
  • Assist various Walmart locations in resolving and problem-solving work orders
  • Proficiently and accurately proofing work orders to ensure they are addressed properly
  • Contacting management to gather more information to better resolve issues
  • Assisting technicians and management in creating and editing work orders
  • Maintain high standard of customer service in providing resolutions
  • Assist in making sure emergency work orders are addressed in a timely manner.

Resolution Specialist I

Walmart
Bentonville, Arkansas
11.2020 - 10.2021
  • Document CR complaints, grievances, disputes, and compliments via omni-channel
  • Provide resolution for customer to prevent multiple contacts
  • Accurately problem-solve private brand technical issues
  • Assist in escalating concerns to appropriate management teams when applicable
  • Assist in training classes with nesting, answering questions, and help problem solve
  • Maintain high standard of customer service in providing warranty information
  • Use multiple forms of communication to engage customers
  • Assist as Supervisor with floor support and supervisor takeovers when needed.

Education

High School Diploma -

Lincoln High School
Lincoln, Arkansas
05-2009

Skills

  • Exceptional communication skills
  • Exceptional organization
  • Quick learner
  • Creative problem solver
  • Effective time management
  • Team building
  • Documentation Management
  • Analytical Skills
  • Attention to Detail
  • Self Motivation
  • Adaptability
  • Task Prioritization

References

  • Sheryl Stevens, Lead Specialist, Store Executive Escalations, 479-372-8448
  • Richard Palmer, Lead Specialist, Store Executive Escalations, 479.696.1682
  • Dakota Anderson, Senior Specialist, Store Executive Escalations, 214.354.6193
  • Erika Magana Martinez, Senior Specialist, Store Executive Escalations, 479.235.0357

Timeline

Senior Specialist

Walmart
02.2023 - Current

Resolution Specialist III/Facilities

Walmart
10.2021 - 02.2023

Resolution Specialist I

Walmart
11.2020 - 10.2021

High School Diploma -

Lincoln High School

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Megan Dawn Moss