Nhien Lu
San Francisco,CA
Summary
Proactive Bar Lead and Event Bartender with extensive experience in training staff, managing diverse service setting, and creating engaging marketing content. Skilled in beverage making and delivery, relationship building, and maintaining a well-stocked bar. Known for exceptional customer service and effective team collaboration.
Overview
7
7
years of professional experience
Work History
Bar Lead
We Set The Bar
01.2023 - Current
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Demonstrated adaptability in managing various events, from private parties to large-scale corporate functions, providing exceptional service tailored to each occasion.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Established rapport with customers by providing friendly and attentive service.
Event Bartender
Fire Society
04.2022 - Current
- Served beverages to 10-500 customers during special events
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Efficiently opened and closed the bar according to established procedures
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Tacolicious
12.2020 - 03.2022
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Serpentine
07.2017 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing 5-10 tables simultaneously without compromising service quality.
- Collaborated with kitchen, bar, and other team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Cell And Molecular Biology
San Francisco State University
San Francisco, CA05.2023
Skills
- Beverage Making and Delivery
- Relationship Building
- Decision-Making
- Attention to Detail
- Team Collaboration
- Organizational Skills
- Customer service excellence
- Reliability
- Multitasking
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Limited Working
Timeline
Bar Lead
We Set The Bar
01.2023 - Current
Event Bartender
Fire Society
04.2022 - Current
Server
Tacolicious
12.2020 - 03.2022
Server
Serpentine
07.2017 - 03.2020
Bachelor of Science - Cell And Molecular Biology
San Francisco State University
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