NHIEN NGUYEN

Oversaw all aspects of warehouse operations including receiving, storing, picking, and shipping products efficiently.

Recruited and trained a skilled team of warehouse staff while ensuring adherence to safety protocols.

• Maintained precise inventory records through routine audits and promptly resolved discrepancies.
• Evaluated performance using key performance indicators (KPIs) to assess productivity and efficiency levels.
• Implemented strategic process enhancements to improve layout and workflow utilizing automation technology.
• Managed budgetary constraints by overseeing labor costs, materials procurement, and equipment expenses.
• Fostered effective supplier relationships to optimize logistics processes for better product delivery times.
• Compiled operational reports and maintained essential documentation for audit preparedness.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
• Coordinated with vendors to ensure timely delivery of inventory, which minimized stockouts and maximized freshness
• Recruiting, training, as well as providing feedback, coaching, and performance evaluations
• Negotiated with suppliers to secure bulk purchase discounts, improving department profitability by 7%
• Conducted weekly P&L analysis, identifying key financial trends and implementing cost-saving measures that reduced operational expenses by 12%

• Assists in development, implementation, review, and maintenance of quality control systems and procedures, including technology system updates (AS400)
• Utilizes Excel VBA (Macro) to automate cumbersome tasks as well as customized reporting for clients
• Design, implement, maintain, and audit the Quality Management System based on established company
• Assist in implementing and maintaining Customer Satisfaction Management Process
• Perform all functions related to Quality Assurance in Food and Pharmaceuticals
• Engage the operations team and the customer to ensure achievement of business objectives

• Control customer's inventory and performed quality assurance assignments
• Direct daily cycle count and prepared the reports for customer and FDA audit
• Assisted other departments to ensure their compliance with the quality standards of the company
• Implements safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA, FDA, AIB, HACCP, Food Safety Plan standards
• Work with Customer Service on Inbound/Outbound quality issues
• Assisted the company in creating programs for trainees to maintain quality standards and special project
• Using SAP/DLX/Recall/Share point System

• Trained on pharmaceuticals working instruction and procedures
• Helped developed work instruction while maintaining productivity and all operational needs
• Implemented best practices from operation with positive results for on time processing
• Controlled inventory and adjustments resulting in 99.8 % effectiveness
• Improvement on daily productivity
• Helped reduce the shipping error and products damaged
• Developed and implemented a system for tracking and reporting key performance indicators (KPIs) to monitor warehouse performance