Miguel Chavira
Fort Worth,TX
Summary
Detail-oriented operations professional with proven experience in high-volume data/document processing, multi-system navigation, and compliance-driven workflows. Strong track record of prioritizing tasks in fast-paced queues, maintaining 99%+ accuracy, and delivering excellent customer and team-oriented support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Cook Children's Medical Center
06.2025 - Current
- Performed high-volume document and data-entry processing with consistent accuracy, handling over 200 requests per day under strict quality and compliance standards.
- Navigated multiple applications and databases to classify, verify, and route documents appropriately, supporting seamless workflow and queue management.
- Prioritized and managed multiple work queues, meeting tight deadlines and SLA requirements in a fast-paced environment.
- Conducted document review and classification, identifying exceptions and routing accordingly for resolution — demonstrating strong attention to detail and risk awareness.
- Collaborated with team members and internal stakeholders to resolve processing issues, provide status updates, and support customer-facing or downstream teams.
- Supported process-improvement initiatives: implemented workflow enhancements that improved throughout and reduced error rate by 15%.
Specialty Pharmacy Technician
Cardinal Health
04.2024 - 12.2024
- Developed and implemented improvements to pharmacy organization system.
- Resolved third-party billing, computer system and customer service issues.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Lead Certified Pharmacy Technician
CVS Pharmacy
11.2017 - 04.2024
- Performed high-volume data entry and documentation processing with strict attention to detail, achieving consistently high accuracy rates.
- Managed multiple workflow queues, prioritized tasks based on urgency and deadlines, ensuring on-time completion in a fast-paced environment.
- Navigated and used multiple computer systems and applications to verify, classify, and route documents for processing — demonstrating strong multi-system aptitude.
- Maintained compliance with internal policies and quality standards, ensuring audit-ready documentation and minimal error rates.
- Communicated with team members and clients/customers to resolve exceptions, discrepancies, and processing issues — delivering customer-focused support.
- Coordinated verification and filling of more than 150 daily prescriptions in a high-volume retail pharmacy environment.
Education
Associate of Arts - Exercise Science
Tarrant County College
Fort Worth, TXBachelor of Science - Exercise Science
Texas State University
San Marcos, Texas, TXSkills
- Transaction Processing & Document Handling
- High-Volume Data Entry
- Workflow & Queue Management
- Multi-Application / Multi-System Navigation
- Microsoft Office (Excel, Outlook, Access) & Proprietary Systems
- Document Classification & Review
- Accuracy & Quality Assurance
- Risk-Controlled Environment Compliance
- Prioritization & Time Management
- Problem Resolution & Exception Handling
- Team Collaboration & Communication
- Adaptability / Flexibility
Accomplishments
- Process 300+ transactions per day with 99%+ accuracy.
- Manage 3–5 simultaneous work queues, reducing backlog by 25%.
Certification
- CPhT - Certified Pharmacy Technician
- American Red Cross CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
Cook Children's Medical Center
06.2025 - Current
Specialty Pharmacy Technician
Cardinal Health
04.2024 - 12.2024
Lead Certified Pharmacy Technician
CVS Pharmacy
11.2017 - 04.2024
Associate of Arts - Exercise Science
Tarrant County College
Bachelor of Science - Exercise Science
Texas State University