Nhu Anh Pham
Lancaster,PA
Summary
Dedicated Pharmacy Manager at Rite Aid Pharmacy, adept in Pharmacy Operations Management and Patient Counseling. Elevated patient care and compliance, significantly enhancing medication safety and staff proficiency. Expert in regulatory compliance and inventory control, ensuring optimal service delivery and efficiency. Proven track record in mentoring teams to exceed performance metrics, embodying professional ethics and dedication to patient safety.
Overview
21
21
years of professional experience
Work History
Retail Pharmacy Manager
Rite-Aid Pharmacy
11.2003 - Current
- Trained pharmacy interns and newly hired pharmacy technicians.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
Doctor of Pharmacy - Pharmacy
Temple University
Philadelphia, PA05.2003
Skills
- Prescription Verification
- Patient Counseling
- Employee Scheduling
- Professional ethics
- Workflow Optimization
- Medication Dispensing
- Pharmacy operations management
- Regulatory Compliance
- Drug utilization review
- Wellness Services
- Inventory and restocking
- Inventory Control
- Drug Inventory Management
- Training and mentoring
- Policy Enforcement
- Staff Training
- Medicare and Medicaid process
- Operations Management
- Service Delivery Optimization
- Regulatory Requirements
- Care Monitoring
- Staff Management
- Drug safety
- Medication Therapy Management
- Patient education and counseling
- Budget Administration
- Employee Management
- Patient Safety
- Quality Assurance Controls
- Insurance Billing
- Immunizations
- Performance Metrics
- Direct Patient Care
- Quality Assurance
- Personnel Management
Accomplishments
- #1 Scripts Growth Achievmennt in 2009
- Awards: Voted as favorite Pharmacist by patients 2004 - 2022
Languages
Vietnamese
Native or Bilingual
Timeline
Retail Pharmacy Manager
Rite-Aid Pharmacy
11.2003 - Current
Doctor of Pharmacy - Pharmacy
Temple University
Volunteering in Church
. Volunteer in Church Youth Group every other Sunday
. Participate in Church Choir every other Sunday
. Chairwoman in Vietnamese Parish Council
Volunteering in Church
. Volunteer in Church Youth Group every other Sunday
. Participate in Church Choir every other Sunday
. Chairwoman in Vietnamese Parish Council
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