Jennifer Schmerhold

Retail Pharmacy Manager

CVS HEALTH CORPORATION

06.2001 - Current

Developed a strong team through effective recruitment, training, and performance management strategies.
Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
Fostered a positive work environment by addressing staff concerns promptly and fairly.
Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
Enhanced patient care by providing personalized medication recommendations based on individual needs and preferences.
Initiated community outreach efforts such as health fairs or educational seminars to promote awareness of pharmacy services available at the retail location.
Educated patients about proper medication storage, disposal, and safety practices to minimize potential risks or adverse effects.
Increased customer satisfaction by implementing efficient prescription processing and medication counseling.
Optimized workflow processes, resulting in increased efficiency and reduced wait times for customers.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.