Nhung Nguyen
Rancho Cordova,CA
Summary
Proven Maintenance Technician and Cashier at Essence Nails Spa, adept in problem-solving and customer service, significantly enhanced operational efficiency and client satisfaction. Skilled in GPS navigation and safe driving from DoorDash experience, showcasing a commitment to safety and productivity. Demonstrates a quick learning ability and excellent time management, ensuring high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Food Delivery Driver
DoorDash
Rancho Cordova, CA
04.2020 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Maintenance Technician, Cashier
Essence Nails Spa
Folsom, CA
03.2019 - 02.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Replaced worn or broken parts on machines and equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Repaired and replaced pumps, valves and motors.
- Rewired and replaced faulty electrical components in equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Wrote and revised maintenance procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Associate Degree In Electronic Technology - Electronics Technology
American River College
Sacramento, CA05.2018
Skills
- Problem-Solving
- Customer Service
- Quick Learner
- Hardworking and Responsible
- Time Management
- Safe Driving
- Good Driving Record
- Safe Food Handling
- Customer Communication
- Valid Driver's License
- GPS Navigation
- Route Planning
- Vehicle Maintenance
- Mileage Tracking
- Heavy Lifting
- State Driver's License
Languages
Vietnamese
Full Professional
Timeline
Food Delivery Driver
DoorDash
04.2020 - Current
Maintenance Technician, Cashier
Essence Nails Spa
03.2019 - 02.2024
Associate Degree In Electronic Technology - Electronics Technology
American River College