NHU Y TRUONG
Garden Grove,USA
Summary
Dynamic and detail-oriented professional with experience as a Back Office Assistant at KELVIN MAI, DO, excelling in patient care coordination and customer support. Proven ability to manage data entry efficiently while maintaining a positive attitude. Bilingual in Vietnamese and English, I thrive in both independent and team environments, ensuring seamless operations and exceptional service.
Overview
6
6
years of professional experience
Work History
Back Office Assistant
KELVIN MAI, DO
01.2022 - Current
- Provided clerical support to the back office staff by completing forms, entering data into the electronic health records system, and maintaining logs and records of patient visits.
- Followed up on test results with appropriate action taken if needed.
- Communicated effectively with nurses, physicians, and other healthcare professionals regarding patient care plans.
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Ensured that all medications were ordered correctly according to the physician's instructions.
- Answered incoming calls from patients and other medical personnel in a timely manner.
Operations Associate
Jackpocket Inc.
08.2021 - 12.2021
- Data Entry Skill.
- Time Management.
- Paying attention to details.
Office Assistant
Pacific Realty & Finance, INC.
09.2020 - 04.2021
- Organizing paperwork to make sure the office runs smoothly.
- Maintaining files.
- Answering phone calls and greeting visitors.
- Time management.
Office Assistant
Vietship Cargo
09.2020 - 02.2021
- Providing great customer service.
- Paying attention to details.
- Making sure the shipments are picked up and delivered on time, paperwork is completed.
Packager
Card Rush
12.2018 - 05.2020
- Ensuring the products meet the qualify and requirements of customers.
- Ensuring the packages are packed carefully in order not to damage the products.
- Keeping track of supplies to make sure the work pace is not interrupted.
Education
Associate of Arts - Social And Behavior Science
Golden West College
Huntington Beach, CA01-2025
Licensed Phlebotomist -
09.2023
High School -
Bethel Baptist High School
Santa Ana, CA06-2018
Skills
- Customer support
- Positive attitude
- Follow safety guidelines
- Fluent in Vietnamese and English
- Work great independently or as part of a team
- Fast learner
- Patient care coordination
Timeline
Back Office Assistant
KELVIN MAI, DO
01.2022 - Current
Operations Associate
Jackpocket Inc.
08.2021 - 12.2021
Office Assistant
Pacific Realty & Finance, INC.
09.2020 - 04.2021
Office Assistant
Vietship Cargo
09.2020 - 02.2021
Packager
Card Rush
12.2018 - 05.2020
Associate of Arts - Social And Behavior Science
Golden West College
Licensed Phlebotomist -
High School -
Bethel Baptist High School
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