Nia Blount

Assessed and responded to patient needs through proactive communication, enhancing patient satisfaction.

Delivered excellent customer service as the patient's first point of contact.

Streamlined pharmacy operations and enhanced revenue with medication synchronization and therapeutic optimizations.

• Cultivated interpersonal skills by effectively interacting with customers and coworkers in a fast-paced environment.
• Made customers happy by resolving their technical issues with mobile applications and internet browsers.
• Established new customer accounts by collecting necessary information and entering it into the database.
• Resolved technical issues for customers with mobile applications and internet browsers, enhancing overall customer satisfaction.
• Helped identify and resolve fraud within customers accounts. Closed and ordered new cards, replaced card balances, and closed accounts.
• Assisted with customers' injuries, illnesses, discrimination, and property damage claims.
• Supervised new hires and provided feedback to improve their knowledge of company policies, procedures, products, and services.

• Trained new employees on company policies and food preparation procedures, enhancing team readiness.
• Performed cashier duties, placed orders into POS systems, handled cash, debit, and credit card transactions.
• Coordinated with other crew members to complete assigned tasks quickly and effectively.
• Coordinated with crew members to complete tasks efficiently, contributing to smooth store operations.
• Maintained organized work area, supporting efficient workflow and adherence to safety standards.
• Managed store opening and closing procedures, ensuring security and operational readiness.

• Led bay operations, overseeing 15+ soldiers to maintain discipline and readiness.
• Completed PT and educational courses to advance in rank prior to service.
• Ensured safety of personnel and equipment through strict adherence to security protocols.
• Developed and implemented strategies for effective response to emergency situations, enhancing unit preparedness.
• Demonstrated proficiency in shooting M16 assault rifle to ensure combat readiness.
• Developed lifelong discipline through rigorous training and commitment to service.