Nia Brown
Buffalo,NY
Summary
Experienced with handling customer interactions and resolving issues promptly. Also, optimizes productivity, efficiency, accuracy and attention to detail while working in fast-paced environments. Dedicated to creating an exceptional experience for the forward facing customers and co-workers.
Overview
9
9
years of professional experience
Work History
Chemical Operator
DuPont
Tonawanda, NY 716-876-4420
05.2022 - 08.2025
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Safely used various machinery and forklifts during chemical drumming operations.
- Reviewed production schedules, drawings and material combinations to ascertain job specifics before project start.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Monitored production schedule to keep proper amount of inventory on hand.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
Referral Specialist
Centene
Buffalo, NY 800-367-5690
04.2022 - 05.2022
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Determined appropriateness of payers to protect organization and minimize risk.
- Reviewed 300 patient cases per week and verified insurance coverage information.
- Communicated verification and authorization status updates with various departments to facilitate decision-making for patient admissions and insurance coverage.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
COVID-19 Contact Tracer
Public Consulting Group, Inc.
Buffalo, NY 716-365-9126
12.2021 - 02.2022
- Contacted clients by phone ascertaining compliance with required or recommended actions.
- Used prioritization, prompt action, and attention to detail in documentation and data management as multiple investigations were conducted simultaneously.
- Identified vulnerable community groups to help with wellness and disease management information.
- Obtained and documented relevant information, including contact demographics, underlying medical conditions, and other risk factors.
- Resolved problems, improved operations and provided exceptional service.
- Utilize a computer and/or cell phone with appropriate access to required applications, databases, and/or web-based platforms, daily. Document pertinent information in COVID-19 contact tracing forms, and conduct data entry into health department data/surveillance systems while adhering to protocols for completeness, timeliness, and frequency
- Providing health education and guidance to interrupt ongoing disease transmission.
- Obtained any symptom history and other relevant health information to provide instructions for self-quarantine and make appropriate referrals to testing, clinical services, and other essential support services.
- Followed and implemented daily LHD (local health department) guideline changes.
- Maintained daily contact log for myself and other team members.
- Helped team members with any questions regarding to processes.
- Used deescalation techniques for multiple situations and used savvy techniques to acquire needed information from hesitant clients.
Patient Information Coordinator
Apogee Physicians
Buffalo, NY 716-961-6995
06.2017 - 08.2020
- Entered patient information into database.
- Entered billing using ICD 10 and verified patients’ insurance.
- Created daily patient rounding list for providers.
- Handled onboarding process for new employees.
- Also managed the phones for various incoming calls and handled patient issues.
- Patient Experience
- Filed patient and employee information.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated and set up monthly team meetings.
- Trained team members on daily job functions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the Program Director.
Junior Personnel Clerk Human Resources
Erie County Medical Center Corporation, ECMCC
Buffalo, NY 716-898-3000
06.2016 - 06.2017
- Logged and maintained over 3,000 hospital employees evaluations and disciplines.
- Verified employment.
- Managed all non-nursing internal job post.
- Provided information and answered questions via in-person, telephone and electronic means.
- Operated records databases, maintained files and investigated and corrected discrepancies.
- Helped employees register for benefits programs using online portals.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Converted employee status from temporary to permanent.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Trained new employees on daily processes.
- Managed phone lines and voicemails.
- Helped with onboarding paperwork, badges and processes.
- Coordinated with different departments such as payroll, IT and other general departments on employee paperwork issues and resolutions.
- Reviewed order data to verify transactions and shipping dates.
Education
27 Credit Hours - Business Administration
Erie Community College
Buffalo, NYNOCTI exam certification in CAD - Engineering
06.2013
High School Diploma -
Hutchinson Central Technical High School
Buffalo, NY06.2013
Skills
- Customer service
- Documentation and control
- Workflow planning
- Data entry
- Database administration
- Staff management
- Clerical support
- Effective multitasking
- Excellent communication
- Policy and procedure modification
- HR policies
- Computer literacy
- File management
- Administrative support
- Public outreach
- Report preparation
- Critical thinking
- De-escalation skills
- Ability to work in and maintain multiple data bases
Timeline
Chemical Operator
DuPont
05.2022 - 08.2025
Referral Specialist
Centene
04.2022 - 05.2022
COVID-19 Contact Tracer
Public Consulting Group, Inc.
12.2021 - 02.2022
Patient Information Coordinator
Apogee Physicians
06.2017 - 08.2020
Junior Personnel Clerk Human Resources
Erie County Medical Center Corporation, ECMCC
06.2016 - 06.2017
27 Credit Hours - Business Administration
Erie Community College
NOCTI exam certification in CAD - Engineering
High School Diploma -
Hutchinson Central Technical High School