Nia Burks
Elgin,SC
Summary
Dynamic professional with a strong work ethic and proven customer service skills honed at Kelly Services. Adept at enhancing productivity and fostering teamwork, I excel in high-pressure environments, consistently achieving goals while building lasting relationships. Committed to continuous improvement, I leverage effective communication and decision-making abilities to drive success.
Overview
8
8
years of professional experience
Work History
Service Member
United States Army National Guard
07.2024 - Current
- Executed tactical drills and training exercises, enhancing team coordination and operational effectiveness.
- Collaborated with team members to implement safety protocols during field operations, promoting a secure environment.
- Participated in physical fitness training, fostering discipline and resilience among peers.
- Adapted quickly to changing circumstances in high-pressure situations, demonstrating reliability and composure under stress.
- Upheld code of conduct and maintained professionalism in stressful situations.
Customer Service Representative
Kelly Services
11.2021 - 02.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Adapted quickly to diverse customer needs, enhancing overall satisfaction and retention rates.
- Collaborated with team to streamline processes, reducing average handling time for calls.
- Conducted follow-up calls to ensure resolution of concerns and maintain customer relationships.
- Maintained accurate records of customer interactions in compliance with company policies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Delivered prompt service to prioritize customer needs.
Assembly Line Worker
Mann+Hummel
06.2018 - 06.2019
- Conducted quality inspections to ensure adherence to product standards.
- Collaborated with team members to optimize assembly processes and reduce downtime.
- Maintained a clean and organized work environment to promote safety and efficiency.
- Monitored inventory levels of materials and communicated needs to supervisors.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
- Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
- Streamlined assembly line workflow, minimizing bottlenecks and maximizing output.
- Increased production efficiency by consistently meeting and exceeding daily assembly targets.
Cashier
South of The Border Shops
03.2018 - 04.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at the end of shifts.
- Enhanced customer satisfaction by providing prompt and courteous service.
- Managed inventory levels by restocking merchandise as needed.
- Collaborated with team members to improve workflow during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
Associate of Science - Biology
Florence-Darlington Technical College
Florence, South Carolina, SC12-2026
High School Diploma -
Dillon High School
Dillon, SC01-2016
Skills
- Teamwork and collaboration
- Customer service
- Verbal and written communication
- Relationship building
- Email communication
- Productivity improvements
- Order preparation
- Telephone etiquette
- Decision-making capacity
- Willingness to learn
- Strong work ethic
Timeline
Service Member
United States Army National Guard
07.2024 - Current
Customer Service Representative
Kelly Services
11.2021 - 02.2022
Assembly Line Worker
Mann+Hummel
06.2018 - 06.2019
Cashier
South of The Border Shops
03.2018 - 04.2018
Associate of Science - Biology
Florence-Darlington Technical College
High School Diploma -
Dillon High School