Nia Byrd

• Provided support to 15+ students, resulting in a 30% improvement in academic performance
• Collaborated with 5+ teachers to create customized learning plans, tailored to individual student needs
• Enhanced student learning by incorporating 20+ individualized educational plans.
• Provided support during mainstream classroom activities, enabling successful inclusion experiences for students with special needs.

• Contributed to a positive team environment, collaborating on 5+ group projects and presentations
• Gained proficiency in various software programs, completing 20+ training modules
• Educated 30+ staff members on organizational mission and goals.

• Trained 10+ new servers, resulting in a 20% improvement in customer service ratings
• Resolved 100+ guest complaints, achieving a 95% satisfaction rate and fostering repeat business
• Increased sales per customer by 15% through active listening and upselling techniques.
• Reduced wait times, effectively managing reservations and seating arrangements.

* Time gaps in employment were dedicated to academic pursuits, including studying abroad and navigating the challenges of the COVID-19 pandemic.