YOANA DIAZ
Kerman,CA
Summary
Seeking to obtain a position that will enable me to use my strong organizational skills, work ethic, adaptability and exceptional interpersonal skills, where my experience can be utilized to serve my community. Highly motivated, with a desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Resourceful Tutor/Secretary recognized for the ability to complete tasks efficiently and productively. Excel in communication, time management ensuring successful outcomes in diverse settings.
Overview
20
20
years of professional experience
Work History
Special Education Tutor
Kerman Unified School District
Kerman, California
08.2025 - Current
- Assist students with scheduled toilet training.
- Maintain daily logs for student toileting.
- Collaborate with teachers to implement effective classroom strategies.
- Motivate students through positive reinforcement techniques.
- Assist students with disabilities in developing educational and social skills.
- Monitor student progress and provided feedback on a regular basis.
- Support students with personalized accommodations, extra assistance, and educational assessments.
Bilingual Instructional Tutor
Kerman Unified School District
Kerman, California
08.2018 - 08.2025
- Used instruction and assessment strategies, as directed by the teacher, to meet students' individual needs.
- Fostered a positive learning environment encouraging student confidence and engagement.
- Monitored progress through regular assessments.
- Delivered instruction individually or in small groups.
- Assisted Spanish-speaking students and parents while overcoming language barriers.
- Successfully ran a recess crew for 2 sessions with behavioral students
Summer School Secretary II
Kerman Unified School District
Kerman, California
06.2025 - 06.2025
- Daily attendance.
- Greeting parents, and visitors.
- Answering and transferring phone calls.
- Filing out time cards for certificated and classified staff.
- Scanned, copied, faxed, and emailed documents.
- Assisted in student registration processes and maintained accurate enrollment records.
- Handled confidential information regarding students carefully and with discretion.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
Summer School Secretary II
Kerman Unified School District
Kerman, California
06.2024 - 06.2024
- Daily attendance.
Greeting parents, and visitors.
Answering and transferring phone calls.
Filing out time cards for certificated and classified staff.
Scanned, copied, faxed, and emailed documents.
Assisted in student registration processes and maintained accurate enrollment records.
Handled confidential information regarding students carefully and with discretion.
Resolved issues with parents using active listening skills to de-escalate difficult situations.
Seasonal Receptionist
H&R Block
Kerman, California
01.2023 - 05.2023
- Greeted clients warmly and provided assistance with inquiries and appointments.
- Scheduled and coordinated client appointments.
- Maintained organized filing system for client documents and tax records accurately.
- Scanned, copied, faxed and emailed documents.
- Provided clients with information about services, policies, and procedures clearly.
- Collaborated with team members to ensure smooth daily operations consistently.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Labor Office Assistant
West Valley Farm Enterprises, LLC
Lemoore, California
09.2005 - 09.2009
- Answered phone calls and directed them to the appropriate staff.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained and updated inventory manually or by using a computer.
- Organized and maintained files, ensuring easy access to documents.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Education
Paraprofessional Certificate -
Fresno Office of Education
Fresno04-2018
High School Diploma -
Tranquillity High School
Tranquillity06-2004
Skills
- Behavior management
- Classroom collaboration
- Instructional strategies
- Progress monitoring
- Communication skills
- Spanish fluency
- Strong work ethic
- Dependable
- Organized
- Proactive
- Multitasking
- Team player
References
Toshia Cruz (559) 779-3531
Julie Gragnani (559) 281-1506
Kyle Davis (209) 617-7180
Nancy Sanchez (559) 790-8457
Timeline
Special Education Tutor
Kerman Unified School District
08.2025 - Current
Summer School Secretary II
Kerman Unified School District
06.2025 - 06.2025
Summer School Secretary II
Kerman Unified School District
06.2024 - 06.2024
Seasonal Receptionist
H&R Block
01.2023 - 05.2023
Bilingual Instructional Tutor
Kerman Unified School District
08.2018 - 08.2025
Labor Office Assistant
West Valley Farm Enterprises, LLC
09.2005 - 09.2009
Paraprofessional Certificate -
Fresno Office of Education
High School Diploma -
Tranquillity High School