Nia Conner
Detail-oriented and dependable professional with 5+ years of experience in data entry, customer service, administrative support, financial account management, and high-volume business operations. Experienced in maintaining accurate records, processing transactions, handling confidential customer information, and resolving account-related issues. Proficient in Microsoft Excel with strong attention to detail, organization, and accuracy. Seeking to leverage strong administrative and data-entry skills in a Payroll Specialist.
Work History
Front Desk Agent
5 Months● Processed daily guest check-ins, check-outs, payments, reservations, and account updates with accuracy and attention to detail.
● Maintained confidential guest records and verified account information to ensure records were complete and current.
● Reviewed and reconciled guest folios, identifying and resolving billing discrepancies before or during checkout.
● Answered multiple telephone and in-person inquiries regarding billing, reservations, payments, and account information.
● Managed competing administrative priorities during busy shifts while maintaining accurate records and professional service.
● Coordinated with guests, coworkers, and management to resolve account and service issues in a timely manner.
Debt Collector
8 Months● Managed a high volume of customer accounts by reviewing outstanding balances, payment histories, and account status information.
● Documented customer contacts, payment arrangements, and collection activity accurately in account records.
● Reviewed account information to identify balance discrepancies, missing payments, and documentation issues requiring follow-up.
● Negotiated payment arrangements based on account details while maintaining confidentiality and compliance with company procedures.
● Updated account records promptly after customer interactions, payments, and arrangement changes.
● Handled sensitive financial information and maintained accurate documentation throughout each customer interaction.
Data Extraction Specialist
6 Months● Entered and verified customer and loan information from source documents while meeting established productivity and accuracy targets.
● Reviewed loan documentation for completeness, identifying missing, inconsistent, or incorrect information before records were finalized.
• Maintained accurate electronic records and databases while processing information within required deadlines.
● Corrected data-entry errors and resolved documentation discrepancies to improve record completeness and accuracy.
● Handled confidential customer and financial information in accordance with company policies and data-security procedures.
● Consistently met assigned production goals and quality expectations in a deadline-driven data-processing environment.