Jahvayzia Gadson
Paterson,NJ
Summary
Skilled & determined Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 4+ years in the field. Excellent planning and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Home2 Suites By Hilton
Hasbrouck Heights, NJ
05.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Streamlined front desk operations for improved efficiency and faster service delivery.
Multi- Center Manager
European Wax Center
North New Jersey
10.2023 - 04.2025
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Processed payroll for over 26 employees as part of sound human resources and financial management strategies.
- Managed work and performance of more than 26 employees.
- Improved team morale and cohesiveness by initiating regular team-building activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Center Manager
European Wax Center
Montvale, NJ
08.2021 - 09.2023
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Spearheaded staff training and development initiatives to ensure high-quality service delivery.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Evaluated employee performance against established benchmarks for continuous improvement opportunities.
- Participated in regional network meetings to stay current on industry trends and best practices in management techniques.
- Managed client records in compliance with privacy regulations, ensuring confidentiality of sensitive information at all times.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Maintained a clean, organized, and welcoming environment for clients through regular facilities inspections and upkeep tasks.
- Managed work and performance of more than 12 employees.
- Processed payroll for over 13 employees as part of sound human resources and financial management strategies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interviewing, hiring, scheduling, coaching, counseling, suspending any staff member with oversight from the Center Manager or District Manager of the region, and after conferring with the Human Resources Manager, terminating of any employee.
- Maintained an average of 50% or above with guest rebooking & 45% or above in company wax passes.
Studio Manager
Amazing Lash Studio
Short Hills, NJ
01.2017 - 08.2021
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Managed budgets and financial reports, ensuring fiscal responsibility and profitability.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Implemented marketing strategies to promote studio to potential clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies
- Maintained an average of 75% or above in company memberships & product sales.
Registry Supervisor
Babies "R" Us
Totowa, NJ
10.2015 - 01.2017
- Streamlined the baby registry process by implementing an efficient appointment scheduling system.
- Enhanced customer satisfaction by providing personalized baby registry consultations and recommendations.
- Educated customers on proper usage and installation of car seats, strollers, and other essential baby gear for optimal safety.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed cash register after end of shift to balance and record accurate transactions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Increased team productivity by providing clear guidance, prioritizing tasks, and setting performance goals.
- Developed training materials for new hires to facilitate smooth onboarding and accelerate their learning curve.
Child Care Coordinator
Sunshine Learning Center
Clifton, NJ
03.2012 - 09.2015
- Implemented balanced schedules of age-appropriate learning, rest and play.
- Created a supportive atmosphere that encouraged professional development opportunities such as workshops or conferences related to early childhood development
- Streamlined daily operations for better efficiency in childcare routines and scheduling
- Maintained detailed records for each child in compliance with state regulations, ensuring all necessary documentation was up-to-date and readily accessible.
- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
- Verified proper sign-in and sign-out procedures according to optimal security protections for children.
- Observed teachers in classroom environments to assess performance and identify areas of improvement.
- Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Education
BBA - Business Administration And Management
Berkeley College
Little Falls, NJ09.2014
Cosmetology -
Empire Beauty School
Paramus, NJ10.2012
High School Diploma -
Rosa L. Parks School Of Fine And Performing Arts
Paterson, NJ06.2011
Skills
- Staff Training and Development
- Goal Setting and KPI Tracking
- Health and safety compliance
- Facility Management
- Scheduling proficiency
- Team building expertise
- Staff Leadership
- Operations Management
- Team Supervision
- Customer Service Management
- Relationship Building
- Employee Motivation
- Payroll Administration and Timekeeping
- Staffing
- Sales management
- Inventory Management
Timeline
Front Desk Agent
Home2 Suites By Hilton
05.2025 - Current
Multi- Center Manager
European Wax Center
10.2023 - 04.2025
Assistant Center Manager
European Wax Center
08.2021 - 09.2023
Studio Manager
Amazing Lash Studio
01.2017 - 08.2021
Registry Supervisor
Babies "R" Us
10.2015 - 01.2017
Child Care Coordinator
Sunshine Learning Center
03.2012 - 09.2015
High School Diploma -
Rosa L. Parks School Of Fine And Performing Arts
BBA - Business Administration And Management
Berkeley College
Cosmetology -
Empire Beauty School