Nia Coward
Racine,WI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Hairstylist
Images Hair Studio
Mount Pleasant, WI
12.2023 - Current
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
Certified Restaurant Supervisor
Red Lobster
Racine, WI
10.2023 - 11.2024
- Supervised and trained restaurant staff to ensure proper service standards were met.
- Ensured compliance with all health regulations related to food safety and sanitation.
- Monitored inventory levels and ordered supplies as needed.
Machine Operator
FedEx
Atlanta , GA
01.2017 - 08.2020
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Education
Associate of Arts - Cosmetology
Salon Professionals Academy
Kenosha, WI12-2021
Skills
- Highlights and lowlights
- Customer buying trends
- Scalp treatments
- Hair maintenance expert
- Training and mentoring
- Complaint resolution
- Shipping, receiving, and warehousing
- Excellent time management skills
- Meticulous attention to detail
- Customer-focused
- Superior computer skills
- Exceptional telephone etiquette
- Adherence to high customer service standards
Timeline
Hairstylist
Images Hair Studio
12.2023 - Current
Certified Restaurant Supervisor
Red Lobster
10.2023 - 11.2024
Machine Operator
FedEx
01.2017 - 08.2020
Associate of Arts - Cosmetology
Salon Professionals Academy