Summary
Overview
Work History
Education
Skills
Timeline
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Nia Crawford

Olympia Fields,IL

Summary

Dynamic Residential Loan Processor at Inspire Mortgage with a proven track record in detail-oriented data management and strong client relations. Expert in income calculation and verification, ensuring compliance and accuracy in loan processing. Recognized for effectively resolving client issues and enhancing customer satisfaction through exceptional service.

Loan processing professional prepared to excel in results-driven environment. Proven track record in managing loan documentation and ensuring compliance with industry standards. Known for collaborative team efforts and ability to adapt to changing needs, leveraging organizational skills and customer service expertise.

Overview

9
9
years of professional experience

Work History

Residential Loan Processor

Inspire Mortgage
03.2021 - Current
  • Works with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensure accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assist clients in understanding complex financial documents required for completing their loan applications successfully.
  • Review loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Manage volumes up to 25 loans individually.

Administrative Assistant

Realty of America
06.2016 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Responsible for maintaining scheduling and appointment confirmation for key executives

Education

Marketing

St Xavier University
Chicago, IL
12-2015

Skills

  • Detail-oriented data management
  • Cross-functional teamwork
  • Income calculation and verification
  • Regulatory oversight
  • Experienced with PowerPoint and Excel
  • Proficient in residential lending software
  • Strong client relations

Timeline

Residential Loan Processor

Inspire Mortgage
03.2021 - Current

Administrative Assistant

Realty of America
06.2016 - 03.2020

Marketing

St Xavier University

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Nia Crawford