Michelle Spallino
McKinney
Summary
Professional with strong track record in loan processing. Expertise in evaluating financial documents, ensuring compliance, and managing loan applications efficiently. Adept at collaborating with teams to meet deadlines and deliver results. Known for reliability, adaptability, and keen eye for detail. Strong organizational skills and customer-focused approach.
Overview
22
22
years of professional experience
Work History
Loan Processor
Bankers Healthcare Group
Davie, FL
12.2013 - Current
- Monitored loan pipeline status, ensuring timely follow-ups on outstanding items.
- Monitored and optimized pipeline processes to fulfill monthly quota requirements.
- Compiled and verified employment and financial data, including assets and liabilities.
- Collaborated with cross-functional teams to implement strategic solutions for client needs.
- Facilitated communication between clients and internal teams to align expectations and deliverables.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Processed loan files using industry-standard software and systems.
- Ensured compliance with regulatory requirements throughout the processing phase.
- Reviewed loan applications for accuracy and completeness.
Medical Secretary
Sher Institute for Reproductive Medicine
New York, NY
08.2007 - 10.2013
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed medical records and maintained accurate documentation for compliance and patient care.
- Assisted with insurance verification, ensuring timely authorization for treatments and procedures.
- Communicated effectively with patients regarding treatment plans, enhancing overall patient experience.
- Trained new staff on office protocols and electronic health record (EHR) systems, improving operational efficiency.
- Developed streamlined processes for managing patient inquiries, reducing response times and enhancing satisfaction.
- Collaborated with healthcare providers to ensure accurate information flow between clinical and administrative teams.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
Massage Therapist/Manager
Silk Day Spa
New York, NY
01.2006 - 01.2007
- Delivered customized massage therapies to enhance client relaxation and well-being.
- Utilized various techniques including Swedish, deep tissue, and aromatherapy to address individual needs.
- Educated clients on proper aftercare and wellness practices to promote lasting benefits of treatments.
- Maintained a clean and organized work environment in compliance with health and safety regulations.
- Mentored junior therapists in advanced techniques, customer service skills, and treatment protocols.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Administrative Assistant
Cooper Chiropractic & Wellness
New York, NY
01.2005 - 01.2006
- Facilitated efficient communication through heavy call volume and organized manual and electronic billing packages for payment processing.
- Coordinated communication between patients and healthcare providers, enhancing service delivery efficiency.
- Managed scheduling and appointment booking for chiropractic services, ensuring optimal patient flow.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Massage Therapist
Equinox Fitness
New York, NY
01.2004 - 01.2005
- Conduct Sports & Deep Tissue Massage to fitness center clientele, assisted scheduling for Therapists & Trainers, and assisted with new membership.
Education
Certificate of Technical Studies - Insurance Adjustor
Daytona State College
Daytona, FL02-2019
Associates Degree Applied Science - Massage Therapy
Swedish Institute For Massage Therapy
New York, NY01-2003
Skills
- Proficient in online research and navigation
- Proficient in managing multiple responsibilities
- Loan processing specialist
- Clear interpersonal communication
- Detail-oriented data management
- Collaborative teamwork
- Data validation
- Regulatory adherence
- Document and file organization
- Managing deadlines effectively
Timeline
Loan Processor
Bankers Healthcare Group
12.2013 - Current
Medical Secretary
Sher Institute for Reproductive Medicine
08.2007 - 10.2013
Massage Therapist/Manager
Silk Day Spa
01.2006 - 01.2007
Administrative Assistant
Cooper Chiropractic & Wellness
01.2005 - 01.2006
Massage Therapist
Equinox Fitness
01.2004 - 01.2005
Certificate of Technical Studies - Insurance Adjustor
Daytona State College
Associates Degree Applied Science - Massage Therapy
Swedish Institute For Massage Therapy