Nia Dodd
Bellwood,IL
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, the ability to work under pressure/fast paced environments, and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Personal Care giver
ABCOR Home Health Care
Bellwood, IL
06.2024 - Current
- Assisted clients with daily living activities and personal hygiene.
- Prepared nutritious meals according to dietary needs and preferences.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for clients.
- Administered medication as prescribed and monitored health status.
- Communicated effectively with family members regarding client care updates.
- Documented daily care activities and changes in client condition accurately.
Customer Service Advocate
Walmart
Oswego, Illinois
12.2023 - 06.2024
- Resolved customer complaints efficiently through effective communication and problem-solving skills.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled returns and exchanges in accordance with company policies to ensure compliance.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Point of Sale Associate
Dollar tree
Bellwood, IL
08.2022 - 11.2023
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained store cleanliness and organized product displays regularly.
- Provided excellent customer service to enhance shopping experience.
- Trained new associates on cash handling and store procedures.
- Supported team members during peak times or when short staffed.
Education
EKG Technician Certification - Cardiology
Triton College
River Grove, IL 05.2024 - 11.2024
Oswego East High School
Oswego , ILSkills
- Personal hygiene assistance
- Medication administration
- Meal preparation
- Care documentation
- Strong customer service experience
- Effective communication
- Excellent Time management
- Conflict resolution
- Not only motivated but reliable
Timeline
Personal Care giver
ABCOR Home Health Care
06.2024 - Current
EKG Technician Certification - Cardiology
Triton College
05.2024 - 11.2024
Customer Service Advocate
Walmart
12.2023 - 06.2024
Point of Sale Associate
Dollar tree
08.2022 - 11.2023
Oswego East High School