Nia Gatewood
Triangle,Va
Summary
Remote Client Service Representative specializing in client communication, problem resolution, and data management. Demonstrated high productivity and efficient task completion, leading to enhanced client satisfaction and loyalty. Experienced in managing high-volume calls with empathy and professionalism.
Overview
9
9
years of professional experience
Work History
CLIENT SERVICE REPRESENTATIVE - Hybrid
City Cruises
Alexandria, Va
03.2024 - Current
- Enhanced client interaction by utilizing strong communication skills to address needs promptly.
- Collaborated with cross-functional teams to implement solutions that improved client experience.
- Fostered client satisfaction through professionalism and empathy during challenging situations.
CUSTOMER SERVICE REPRESENTATIVE - Remote
Maximus
Washington, DC
07.2022 - 04.2024
- Resolved customer concerns while maintaining compliance with federal and state confidentiality guidelines.
- Documented interactions to ensure accurate records of customer inquiries and resolutions.
- Delivered high-quality assistance by verifying customer information and providing precise benefit details.
CUSTOMER SERVICE REPRESENTATIVE - Remote
CVS HEALTH
Washington, DC
10.2017 - 07.2022
- Managed high-volume inbound calls, ensuring accuracy and confidentiality per HIPAA standards.
- Provided comprehensive support through phone, email, and chat, adapting to departmental requirements.
- Explained insurance benefits, copays, deductibles, and formulary requirements with clarity.
- Assisted customers with medication inquiries and prescription refills promptly.
Education
High School Diploma -
Forestville High School
Forestville, Maryland06.2010
Skills
- High-volume call handling
- Conflict resolution
- Client relationship management
- Active listening
- Empathy and compassion
- Professionalism
- Effective communication
- Punctuality
- Adaptability
- Reliability
- Data entry accuracy
- Data management
- Attention to detail
- Customer support
- Stress management
Timeline
CLIENT SERVICE REPRESENTATIVE - Hybrid
City Cruises
03.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE - Remote
Maximus
07.2022 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE - Remote
CVS HEALTH
10.2017 - 07.2022
High School Diploma -
Forestville High School
References
References available upon request.
Education
other