Tiara Smith
Charlotte,US
Summary
Healthcare support professional with 7+ years of experience in high-volume clinical environments specializing in care coordination, medical documentation review, and client communication. Skilled at collaborating with clinical teams, maintaining accurate records, and supporting timely service delivery in fast-paced healthcare settings.
Overview
8
8
years of professional experience
Work History
CLIENT SERVICES REPRESENTATIVE
CARE | Charlotte Animal Referral & Emergency
Charlotte, NC
09.2024 - Current
- Coordinate communication between clients, clinical staff, and internal departments while documenting patient updates and maintaining accurate electronic medical records to support timely care coordination.
- Educate clients on required paperwork and financial processes, reducing processing delays.
- Collaborate with clinical and administrative teams to meet internal cycle times and service standards.
- Review documentation for accuracy and completeness to ensure compliance with internal protocols.
- Track case timelines and maintain organized electronic records in CRM systems.
CUSTOMER SUPPORT SPECIALIST
Skyline Veterinary Specialists
Matthews, NC
01.2024 - 09.2024
- Handled high-volume phone and email communication regarding patient documentation, billing inquiries, and case updates while maintaining detailed electronic records.
- Coordinated follow-up communication to obtain missing or corrected documents.
- Maintained accurate electronic records to support compliance and audit readiness.
- Prioritized workflow in a fast-paced environment while meeting response time expectations.
CLIENT SUPPORT SPECIALIST
Roo Remote
11.2022 - 10.2023
- Processed and documented client cases using Zendesk and CRM systems.
- Managed shared inbox tasks to ensure directives were addressed within required timelines.
- Coordinated escalated cases across departments to ensure resolution and compliance.
- Adapted quickly to system updates and evolving workflows in a remote setting.
INBOUND CUSTOMER SUPPORT SPECIALIST
Townsquare Interactive
Charlotte, NC
04.2022 - 11.2022
- Resolved customer inquiries via phone and email in a high-volume environment.
- Maintained detailed documentation of account updates and case activity.
- Assisted with account setup, verification, and issue resolution.
ORDER PROCESSING SPECIALIST
Patterson Companies, Inc.
, Remote
09.2021 - 03.2022
- Processed 500+ documentation and order requests weekly, ensuring 98% accuracy to support timely fulfillment.
- Reviewed documentation for completeness and compliance, facilitating smooth approval process.
- Maintained audit-ready records in SAP CRM, supporting regulatory compliance and operational integrity.
VETERINARY RECEPTIONIST & ASSISTANT
Banfield Pet Hospital
Charlotte, NC
02.2018 - 08.2021
- Maintained accurate medical and financial records, ensuring compliance with company guidelines and regulations.
- Assisted clients with insurance documentation and billing inquiries, facilitating accurate payment processing and enhancing client satisfaction.
Education
HIGH SCHOOL DIPLOMA -
Friendship Public Charter School
WashingtonSkills
- Patient Communication & Care Coordination
- Case & Claims Processing Support
- High-Volume Call Handling
- Outbound & Follow-Up Communication
- Documentation Review & Compliance
- CRM & Zendesk Systems
- Data Entry & 10-Key Proficiency
- Microsoft Office (Word, Excel, Outlook)
- File Auditing & Accuracy Verification
- Shared Inbox & Task Management
- Workflow Prioritization
Timeline
CLIENT SERVICES REPRESENTATIVE
CARE | Charlotte Animal Referral & Emergency
09.2024 - Current
CUSTOMER SUPPORT SPECIALIST
Skyline Veterinary Specialists
01.2024 - 09.2024
CLIENT SUPPORT SPECIALIST
Roo Remote
11.2022 - 10.2023
INBOUND CUSTOMER SUPPORT SPECIALIST
Townsquare Interactive
04.2022 - 11.2022
ORDER PROCESSING SPECIALIST
Patterson Companies, Inc.
09.2021 - 03.2022
VETERINARY RECEPTIONIST & ASSISTANT
Banfield Pet Hospital
02.2018 - 08.2021
HIGH SCHOOL DIPLOMA -
Friendship Public Charter School