Kellyn Ingrid Faustino
Charlotte,NC
Summary
Adaptable Student with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Business Operations & Client Services
Rosy and a Mop
Charlotte, NC
08.2020 - Current
- Coordinated scheduling and appointments for 2025 residential clients weekly, ensuring efficient use of resources and optimal client satisfaction.
- Communicate directly with clients to understand service needs, answer questions, and maintain positive customer relationships.
- Prepare service quotes and estimates tailored to client needs, facilitating informed decision-making and enhancing service delivery.
- Coordinate payment processing and follow up on client accounts to support accurate and timely transactions.
- Balance client communication, scheduling, administrative responsibilities, and service coordination in a fast-paced environment.
- Supported daily operations of family-owned a family-owned cleaning business across residential, commercial, and construction sectors, contributing to seamless service execution.
Sales Representative
Real Age Marketing
Charlotte, NC
12.2025 - 04.2026
- Utilized consultative sales techniques to identify customer needs and effectively communicate tailored phone service options.
- Conducted face-to-face sales presentations and communicated directly with prospective customers.
- Established rapport with customers while proactively addressing questions and concerns throughout the sales process.
- Enhanced communication, persuasion, and relationship-building skills through direct sales interactions with diverse clientele.
Sales Associate
Hollister Co.
Charlotte, NC
09.2021 - 07.2022
- Guided customers in product selection, delivering personalized service to enhance shopping experience.
- Processed customer transactions accurately and efficiently at the register.
- Created a welcoming store environment, supporting daily sales and operational tasks to drive customer satisfaction.
- Honed customer service and sales skills in fast-paced retail setting. contributing to overall team success.
Sales Employee
Brilliant Impressions
Charlotte, NC
12.2020 - 09.2021
- Facilitated sales of 14K gold jewelry by delivering product information and assisting customers in their purchasing journeys.
- Guided customers on product characteristics, enabling informed purchasing decisions and enhancing overall customer satisfaction.
- Utilized mathematical skills for accurate pricing and efficient transactions, ensuring smooth sales processes.
- Developed product knowledge, communication, and interpersonal sales skills.
Education
Bachelor of Science - Business Administration, International Business
University of North Carolina at Charlotte
Charlotte, NC05-2028
Associate in Arts - Psychology
Central Piedmont Community College
Charlotte, NC12-2026
Skills
- Microsoft Excel, Word, PowerPoint, Scheduling, Payment Processing, Quoting/Estimates
- Customer Service, Face-to-Face Sales, Client Relations, Communication, Relationship Building, Business Operations
- Team collaboration techniques
- Organizational management
- Public speaking
- Interpersonal communication techniques
- FLUENT IN [SPANISH]
- Project coordination
SKILLS
Languages: Fluent in Spanish and English
LEADERSHIP & INVOLVEMENT
- Hispanic Heritage Club Founder & President
- Founded and led an inclusive student organization focused on educating students about Hispanic heritage and culture.
- Organized activities and created opportunities for students from diverse backgrounds to learn, connect, and participate in the school community.
- Led the organization throughout an academic school year and established a program that continued operating after graduation.
- Future Business Leaders of America (FBLA) Member
- Student Management & Hospitality Association (SMHA) Member
Timeline
Sales Representative
Real Age Marketing
12.2025 - 04.2026
Sales Associate
Hollister Co.
09.2021 - 07.2022
Sales Employee
Brilliant Impressions
12.2020 - 09.2021
Business Operations & Client Services
Rosy and a Mop
08.2020 - Current
Bachelor of Science - Business Administration, International Business
University of North Carolina at Charlotte
Associate in Arts - Psychology
Central Piedmont Community College