JESUS MACIAS
South Chicago Heights,IL
Summary
A level headed,calm and well orientated individual who is able to perform any customer service role professionally and effective.I have a history of gaining customer loyalty throughout my experiences. I have always been on task with updating customers with any important updates and issues. I work hard to meet requests in a timely and efficient manner. I am looking to expand my customer service skills with an exciting and ambitious company.
Overview
10
10
years of professional experience
Work History
Service manager
The Auto Warehouse
01.2023 - Current
- Deescalate problematic customers
- Explain the break down of the issue of their vehicles in way they understand
- Help customers leave the building satisfied
- Provide pricing opportunities and what the company has to offer
- Overlook at the quality of the service department
Service advisor
The Auto Warehouse
01.2021 - 01.2023
- Educated customers why they need their vehicle serviced
- Help them with payment plans
- Giving costumes options on how to go forward with fixing their vehicle all while keeping them comfortable and satisfied with their visit.
Parks Clerks
The Auto Warehouse
06.2019 - 01.2021
- Keep count on car parts inventory
- Making outbound and taking inbound calls to vendors for needed inventory
- Check up on statues of ordered car parts
- Meeting daily, monthly quotes
Service Porter/ Vehicle Detailer
J.D. Byrider
03.2019 - 06.2019
- Drive cars from different lots when needed
- Clean car and upkeep them looking brand new
- Keeping the vehicles sanitized/clean
Sales Porter/Maintenance
CAR OUTLET
02.2018 - 02.2019
- Bringing the purchased vehicle to the sales seller
- Detailing the vehicle before given to the purchaser
- Maintaining the vehicle clean and giving it a great polish before given to customer
Picker/Packer
POWERSTOP, LLC
01.2018 - 02.2018
- Fast packaging on the line
- Moving quickly and efficiently
Assembler
Astoria Wire
01.2015 - 12.2017
- Building the inventory
- Following directions/instructions
Education
High school -
Thomas Kelly Highschool
Chicago, IL06-2017
Skills
- Task delegation
- Clear communication
- Computer knowledge, such as Microsoft Office, Excel, and PowerPoint proficiency
- Data entry
- Energetic and organized
- Estimating and quoting
- New employee hiring
- Money management
- Quick learner
- Organization of filing systems
- Phone and email communication
- Ability to work in a high call environment
- Customer service
- Conflict resolution
- Service quality oversight
- Inventory management
- Pricing strategies
- Vehicle diagnostics
- Sales support
- Vendor communication
- Team leadership
- Payment processing
- Customer education
- Effective communication
- Problem solving
- Supply ordering
- Cost estimates
- Quality assurance
- Staff supervision
- Time management
- Policy and procedure enforcement
- Team collaboration and leadership
- Financial controls
Languages
Spanish
Professional
Timeline
Service manager
The Auto Warehouse
01.2023 - Current
Service advisor
The Auto Warehouse
01.2021 - 01.2023
Parks Clerks
The Auto Warehouse
06.2019 - 01.2021
Service Porter/ Vehicle Detailer
J.D. Byrider
03.2019 - 06.2019
Sales Porter/Maintenance
CAR OUTLET
02.2018 - 02.2019
Picker/Packer
POWERSTOP, LLC
01.2018 - 02.2018
Assembler
Astoria Wire
01.2015 - 12.2017
High school -
Thomas Kelly Highschool
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