Bryce Wooten
McKinney,TX
Summary
Dynamic Service Manager promoted from Assistant Manager within the first year of employment. Willingness to adapt to Company and Managerial Policy. Values team-commitment and good relationships as to avoid conflict. When conflict arises whether internally or with customers, I always find a way to calm the person(s) down and reassure them. If I am not able to do something or smooth over a situation, I have no problem seeking help from superiors. I have taken charge to ensure the happiness of my team on more than one occasion via conversation or team-activities within the workspace. Customers leave satisfied by my service and frequently come back asking for me or leaving a good review on google.
Overview
2
2
years of professional experience
Work History
Service Manager
Mavis Tire
McKinney, TX
02.2024 - 01.2026
- Managed daily operations (Such as, at minimum 5 calls a day) to ensure efficient service delivery and customer satisfaction.
- Trained and developed team members on best practices in tire installation and vehicle maintenance.
- Coordinated scheduling of staff to align with peak service demand periods effectively.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Conducted regular performance evaluations to maintain high standards of service quality.
- Collaborated with upper management to develop strategic initiatives for operational growth and improvement.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting store policies accordingly.
- Enhanced team morale and with team-building activities such as grilling together, hearing out grievances, and resolving internal conflicts.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Oversaw inventory management, ensuring optimal stock levels for timely service fulfillment.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
Education
High School Diploma -
Mckinney Boyd
McKinney, TX12-2023
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Inventory management
- Risk management
- Technical support
- Preventive Maintenance
- Mechanical diagnostics
- Staff supervision
- Supply ordering
- Performance evaluations
- Task delegation
- After-sales support
- Sales support
- Resource allocation
- Vendor sourcing
- Maintenance and repair
Accomplishments
- Supervised team of 7 staff members lately. Have managed teams of 10 before at multiple stores.
- Resolved product issue through consumer testing.
- Turned around a bottom-end store with little traffic into a store that could bonus every week or so, capitalizing on what came through the door as well as making cold calls to customers.
Languages
English
Native or Bilingual
Timeline
Service Manager
Mavis Tire
02.2024 - 01.2026
High School Diploma -
Mckinney Boyd