Summary
Overview
Work History
Education
Skills
Timeline
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Nia Harris

Houston,Texas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Carrier Sales Representative

C.H. Robinson
01.2022 - Current
  • Tracked shipments and trucks out on deliveries.
  • Monitored market and negotiated rates based on trends.
  • Contacted existing customers to update accounts and confirm deals.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Prepared pricing agreements and contracts to close sales.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Communicated with over 75 carriers daily for freight opportunities.

Fraud Specialist

New Fold Digital
10.2018 - 01.2022
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Developed and implemented procedures to detect and prevent fraud.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Contacted customers directly to notify them of fraudulent activity and minimize impacts.
  • Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
  • Managed over 80 accounts per day.

Loan Officer/Payment Solutions Associate

Gulf Coast Community Federal Credit Union
11.2014 - 10.2018
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Compiled closing packages for drafting and presentation accuracy.
  • Grew business sales by 13% through effective cross-selling, exceptional customer service.

Retail Banker

Wood Forest National Bank
05.2010 - 11.2014
  • Identified and reported suspicious patterns of activity to reduce money laundering.
  • Reached out, generated appointments and built new relationships to grow business.
  • Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
  • Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
  • Exceeded goals and increased new accounts by 10% each month.
  • Solved customer challenges by offering relevant products and services.

Education

Associate of Applied Science - Business Administration And Management

Virginia College
Biloxi
05.2018

Skills

  • Customer Service and Assistance
  • Problem Resolution
  • Financial Management
  • Customer Satisfaction
  • Telephone Etiquette
  • Verbal and Written Communication
  • Fraud Prevention and Detection
  • Active Listening
  • Rate Negotiations
  • Performance Goals

Timeline

Carrier Sales Representative

C.H. Robinson
01.2022 - Current

Fraud Specialist

New Fold Digital
10.2018 - 01.2022

Loan Officer/Payment Solutions Associate

Gulf Coast Community Federal Credit Union
11.2014 - 10.2018

Retail Banker

Wood Forest National Bank
05.2010 - 11.2014

Associate of Applied Science - Business Administration And Management

Virginia College

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Nia Harris