Nia Harris
Dallas,TX
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Healthcare Customer Service Representative
Carenet
, Remote
12.2021 - Current
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Collected payments from patients and entered them into the billing system accurately.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Scheduled appointments for patients using the electronic health records system.
Technical Support Agent
Frontier Communications
REMOTE , REMOTE
11.2019 - 12.2021
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Customer Service Agent
Coast Professional Inc.
West Monroe, LA
08.2017 - 11.2019
- Managed high-volume of inbound and outbound customer calls.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Returned customer calls in established turnaround time to meet company objectives.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
Education
Vision Academy High
Monroe , LaSkills
- Customer Support Needs Assessment
- Call Center Operations
- Technical Troubleshooting
- Troubleshooting Network Issues
- Customer Service Support
- Verbal and Written Communication
- Credit Card Payment Processing
- Customer Account Management
- De-escalation Techniques
- Order and Refund Processing
- Inbound Customer Service
- Multi-Line Phone Systems
Education and Training
other
Timeline
Healthcare Customer Service Representative
Carenet
12.2021 - Current
Technical Support Agent
Frontier Communications
11.2019 - 12.2021
Customer Service Agent
Coast Professional Inc.
08.2017 - 11.2019
Vision Academy High